faulty game sharing

im game sharing with my friend to get game pass ultimate but the xbox live gold doesn't work.

Your friend is making a transfer with someone else to get the xbox Live Gold but he already has the Xbox gamepass on his account. Here is the reason why you have the xbox gamepass and not the xbox live gold

I hope i was helpful

Hello there @AdrianHatchett, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. You will find below the troubleshooting steps concerning your case; However, if you would like to request a refund you can definitely do so and you will find the steps to do so below the troubleshooting
steps. I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your
console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.

The link: https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-network-connection

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash,
and game freeze related issues:

The link: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution



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To request a refund on the game, please access http://xbox.com/refunds and sign in with the account and then select "Request a refund for a digital purchase" after that,
manually check the orders for purchase and Choose the reason the most suitable for your request.

The refund department takes up to 72 hours to respond and the money takes three to 5 business days to go back to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

A few hours later and still the problem persists, I'll update in the morning if the issue remains. Just kind of a bummer for this to happen the day after I get the new console so I thought I either got a faulty xbox or they changed how they did game sharing.

Thanks for your answer!

I think it is a faulty HDMI port, if so it will be the second monitor that I have to return. I have asked Samsung about my problem and I will share their answer with you here.

Hello La’Trell, I understand. In situations like these, you may need to use an Xbox console and try removing the faulty mod once you install the game on it.

Besides that, I’m afraid to say that you may need to report the problem to team Xbox by sharing this feedback on the cloud gaming website or game pass app because as this feature is completely remote, the troubleshooting options are very limited.