Faulty elite controller menu button

It’s not under warranty.

Hello NadyOmar,

Thank you for getting back with the thread.

If your Xbox console or Xbox accessory is no longer covered by your Standard Limited Warranty, you may be eligible for out-of-warranty service for a fee. You may check the expected cost for service fee on the link provided below. You may also check in-person support available in your area which you can find also in this link: Getting your Xbox device serviced | Xbox Support

Thanks again for choosing Microsoft. Stay safe!

Regards,

Hello NadyOmar,

Thank you for your prompt response.

It appears that the issue is with your controller. If your controller is still under warranty you may send it for replacement. Follow the steps provided in the link:

• Request an Xbox controller replacement | Xbox Support
  

Thank you for patience and cooperation.

Regards,

I’ve tried all of this. Didn’t work.

Hello NadyOmar,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having issue with one of the buttons of your Xbox Elite Wireless Controller Series 2. Let us check and see on what we can do to help address your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. When did the issue start?

2. Has there been any changes with the device before this issue happen?

3. Are you on connecting your controller through the Windows PC or Xbox console? Is this the first time?

4. What troubleshooting steps have you done so far to help resolve the issue?

For the meantime, take time to go over the troubleshooting steps provided in the article below:

• Troubleshoot your Xbox Wireless Controller | Xbox Support
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.





Sincerely,