Faulty devices and poor support

I am really dissatisfied with everything here.

I own two Xbox One consoles and one of whom has a too noisy fan. So I contacted the support and I agreed on the advanced exchange service. They told me that I can test the exchanged console, since I knew these are refurbished ones.

So I got the new console but this also had a too noisy fan (compared to my second Xbox One). I approached the support again but this time they told me to send back my old console and send in my new console to the service center to repair it. So now I have
to give up my original console, otherwise I would have been charged 430€!

Okay, I thought I don't want to fight and accept this and just hoped to get this done. I have sent back my old Xbox One now, but in the service center I couldn't create a repair order. And again, I contacted the support and they told me they will clarify
this internally but I could create a repair order via chat. I refused this because I want that everything has to work correct now...

Ah yeah, beside of this, the controller of my second console was also kind of broken right from the beginning (buttons are pushed in).

I am really annoyed of this hole situation. I am a loyal customer with two consoles, but I now have a broken controller, a broken console with a service label on it (since I had to send in my original console and accept the refurbished one), which I additionally
have to send in to repair it but until now it doesn't work. So why the hell the advanced exchange program? I somehow feel ***.

:)

 

YouTube update for Smart Glass keyboard.

I just think Microsoft are money grabing pr!cks. Faulty app bad design need for constant crap

Ads on a PAID FOR SERVICE poor customer support lack of replys on this page...

 

poor support

I had to switch email address for my account. I took about 1/2 hour on the phone. I even got 6 months free Live membership from them.