Faulty controllers

Hi,

My guess is it's faulty then. Joy.cpl should show a controller if it's connected to the PC, regardless of whether it is a direct input or xinput controller.

I take it your USB ports are working okay?

Other than a faulty port or faulty controller, a damaged Windows install can occasionally break controller support.

My advice is to buy an official controller. If this works then this Power A controller must be faulty.

I believe this is either faulty controllers or maybe a faulty headset?

@Mark316uk

Something similar has happened to myself.

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For me it was a faulty battery pack, as when I used the faulty one the controller would randomly turn off and disconnect.

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If you've got another controller try swapping the battery packs. If it still persists, the controllers maybe faulty

You would need to reach out to Xbox Support and request a replacement. Take a look over the information provided on the following link. https://support.xbox.com/xbox-one/accessories/wireless-controller-broken-wont-work

Try performing a hard reset on the console EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational test
the results. If that doesn't work you may need to purchase a new controller.

Good Luck!!