Faulty Controller and a Bad service

SergeantDrew · Feb 23, 2014

I'm very unhappy with the way I've been treated and im an Xbox ambassador! I have been an Xbox fan for years and years! I've even given my own time to help others with there Xbox issues, yet I have a problem with my Xbox One controller and im offered nothing
in return. I'm not happy that im not being compensated for this issue. The controller is the main part of the console meaning that if I send it for repair I cannot use my Xbox one for what it is intended for....gaming! I have a selection on £50 games I cant
play along with an xbox live account which I also wont be using and the fact the console has cost £430 I expected more!

It will take upto 20days to replace once they have received the controller. I also have a pre-ordered copy of Titanfall for on the day of release which I wont be able to play! Its a joke that they cannot send out a replacement and take credit card details
so that if the controller is not sent or the controller is not determined to be broken they can charge me.

Ive not been offered any compensated for my troubles, like Xbox Live, tracked postage cost,
(I use my Xbox One everyday)

And to say ive given my own time for free to help others on behalf of Xbox and MS and im treated so poorly

This is not what I expected at all. Maybe if instead of people winning free controllers they could give those unfortunate enough to have a broken controller a free controller!

:)

EnenDaveyBoy · Feb 23, 2014

Poor Customer Service - Faulty Controller

to be fair to the rep, they have addressed the customer as he wanted.

I am sure if the OP goes back to MS with the new information, and do what Arg suggested they will sort it.

EnenDaveyBoy · Feb 23, 2014

Poor Customer Service - Faulty Controller

How are you missing the fact you will get the money back if the item is faulty? How do they know the item is faulty? How do they claim the money back from you if its not? All the information will be in their T&C if you bothered to reading them and is fairly
standard.

Somethings things don't work, just get it sorted and stop moaning.

mab 5 · Feb 26, 2014

Just been through the exact same problem with the so called support team and having stressed I'm not happy with being left with no controller. makes my live membership and console useless for weeks...I was told to take it back to the shop I bought it from
if I wasn't happy and exchange it for a PS4....and because of the attitude I received I probably WILL......8 year membership means nothing to Microsoft

mab 5

Just been through the exact same problem with the so called support team and having stressed I'm not happy with being left with no controller. makes my live membership and console useless for weeks...I was told to take it back to the shop I bought it from
if I wasn't happy and exchange it for a PS4....and because of the attitude I received I probably WILL......8 year membership means nothing to Microsoft

xxxTIMBURYxxx

Are you connecting the headset via the controller jack? It may be possible that the jack in your controller is bad/faulty. Do you have another controller to check if this may be the issue?

icebearklapper

clear cache?

I know my controller is up to date, I think the issue is faulty potentiometers. Just a case of bad manufacturing?

Exoria

Are you using one of those headset adapters? If so, that could be faulty. Have you tried the headset on any other controllers? Could be that the controller needs an update or the controller port is bad. There aren't enough details to give you a solid answer.
You said it works on the laptop, so it shouldn't be a bad headset.

Jena Makarov

That's shocking jerrellm13. So not only do you end up getting back a second hand controller but have to pay extra for the privilege.

I swear Microsoft used to give better service.

Faulty Controller and a Bad service