Faulty controller after replacement

Even after reading all the helpful hints the one thing that isnt mentioned is that the xbox controllers 3.5mm jacks are notorious for just being bad,. Some need replacing. Most just replace the controllers but sometimes its just the jack. Alot don't have
the time to replace just the jack which is very easy to do but they just purchase another controller. If after you try all the helpful tips as troubleshooting etc then and only then should you replace the faulty controller if it is faulty. You only have one
controller?

This may just be a faulty controller, have you tried replacing the battery pack and/or tried using a play and charge kit. From viewing the video, you have faulty joysticks and the only way to fix these is with a replacement. If you have recently bought this
controller, please return it to the place of purchase and ask for a replacement.

Sorry this has happened, this happened to one of my controllers after much use and their was no fix it for it.

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Danvantageous, you can try to contact support via chat via the link below, however in your situation they will recommend you the service that appears on the website.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hi there

I have tried this and I keep getting “phone calls and web chat is not available for this issue” and the virtual assistant is constantly pushing that I pay for a replacement.

This is poor customer service. I shouldn’t have to pay another £75 for a replacement controller that may not last 5 months, like the replacement I already have!

This is really getting frustrating.

I did not activate the Microsoft warranty as it was out of warranty and I had to purchase the replacement controller that was sent to me. The controller is faulty and I want a refund of the replacement order and return the faulty controller sent to me