Fault

It sounds like the booting process maybe stuck, possibly due to an interrupted download.

Here are some of the possible fixes, failing that it may need repairing.

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

As you have done everything as far as factory reset, even the offline update,
you would need a repair at this point.

There are two ways you can set up a repair:

• Going to Device Support
• Or you can request a callback

When you go to Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select no thanks
• Step 3-----select games
• Step 4 ----select request a call from support

Try everything. Also offline update. Another thing you can try:

1. If there's a disc in the Xbox One console, eject it.
2. On the console, press and hold the Xbox button
   for 10 seconds to turn off the console.
3. Press and hold the Xbox button
   and the Eject button until you hear a beep to turn on the console. You’ll hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. DO NOT LET GO until the second beep occurs.
   
   Note If you have an Xbox One S All-Digital Edition, you’ll need to press and hold the
   Xbox button and the Bind button instead, as your console does not have an
   Eject button.
   
   In either case, this will boot your console in troubleshoot mode. Restart it.
   

So I haven't tried the offline update as of yet that's my last option really. I was also told my xbox support on live chat to try connect an ethernet could this actually help?

Hello!

Can you follow that link to solve that https://beta.support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Controllers come with a limited 90 day warranty so you may be able to exchange or repair it. If you've exhausted all other troubleshooting options (which it seems like you have) I would go that route