Fault Series X

Hi there! This is Virginia O.

I understand that you are experiencing issues with the performance of your Xbox Series X.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

First let us get the Start up troubleshooter:

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Press and hold the Pair button and the Eject button on the console, and then press the Xbox button  on the console.

NOTE: The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 and 4) and then pressing the Xbox button .

Continue holding the Pair and Eject buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

The console should power up and take you directly to the Xbox Startup Troubleshooter.

Once you see the troubleshooter, kindly choose: "Continue" and it will restart your Xbox device.

Thank you for your cooperation.

This is the same issue I had with X Series X console. It's a hardware fault. You will need to get the console repaired or replaced under warranty.

If that worked would that prove that the Wi-Fi receiver in the Xbox is at fault ?

As my Xbox series x and Xbox one connect and play perfectly online via the same Wi-Fi

Hello @k0pp0, I hope everything is going well for you!

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console will need reset in order to refresh the system. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

Please click on the link below and follow those steps:

How to reset your console to factory defaults on Xbox One | Xbox Support

If this does not resolve your issue, please try to create a replacement order for your device on this link:

Getting your Xbox device serviced | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming

All my controllers from Xbox One to X and Elite 1 & 2 still work and have no faults mechanically. Elite Series 1 my grips came off after two years of abuse. Other than that no problems.