Fatal error with Ask Survival Ascended!

Hello Christopher,

Thank you for sharing the additional details. I understand how frustrating it can be having this issue but no worries, I will do my best to help.
By the way, may I know if you purchased this game from Microsoft Store or from Steam?

If this game is purchased from Steam, I would recommend following the steps below to fix the issue:

- Verify the integrity of the game files through Steam.

- Uninstall and reinstall the game.
- Try reinstalling the game from Microsoft Store.
- Reset or Repair the game.

- Disable any antivirus or firewall software that might interfere with the game.

- Lower the graphics settings and resolution in the game options.

If none of the steps work, we highly suggest contacting the game developer or Steam to fix the issue.

I hope this helps.



Sincerely,



Microsoft Community Moderator

Hello Christopher Cappucci,

Thank you for posting in Microsoft Community.

We understand you are having issues with accessing a game. Let's check on this together and sort this out in timely manner for you to get back to gaming.

I would like to ask you a few questions to better understand the issue.
1. May I know what game you are trying to access?
2. Are you using Xbox or PC?
3. Is the game part of Game Pass or is it a purchased game?

4. What steps have you tried so far?

In the meantime, I recommend you try the following steps:
1. Sign out the account and exit the game.
2. Restart your device.
3. Try again access the game to see if it works.

We're looking forward to your response.



Sincerely,



Microsoft Community Moderator

Hi

1. Ark Survival Ascended
2. PC
3. purchased game

4. Update drivers, reload the game, restart the computer, Update the OS, and Run the game as in Windows 8. Cleaned up files. I think i have done all i can.

Hi ExactingCrab43, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, do a clean boot and test the app.

Press Windows Key + R > Type msconfig > Select Services > Check the box Hide all Microsoft Services > Select Deactivate All.

Restart your computer and test the games again.

Let me know if it works!

Oh sorry for the confusion its ark survival ascended