Far Cry: New Dawn - "Do you own this game or app?" error

Hi,

Please check your account history to see if you see the game or not > https://account.microsoft.com/billing/orders ( display all details ).

> If you see the game, i suggest you to delete your game from the console, then check if you are on the home console, then delete your account, then make a cold restart ( press and HOLD 10 sec the powerbutton of the console and restart ) , add back your
account, go to games and app, games, ready to install, and re-install the game.

> if you dont see the game, call Xbox live helpdesk : https://support.xbox.com/contact-us

Does it help ?

Hi there Ermi46

I suggest contacting xbox support on this matter and to double check your purchase history on your microsoft account

xbox support: https://support.xbox.com/en-US/contact-us

Please log in and follow these steps Press billing & accounts >> when virutal assistance pops up press see other options >> *This where you can check your purchase history under payment issues* But to contact xbox support press Payment & Billing >> On step
3 press show contact options >> chat with xbox support

That is the best way to get this issue resolved wish I could help you further but seems like the best course of action to get this issue resolved.

Hiya Ermi,

Thank you for contacting Forum support.

Sorry to hear there is an issue with launching games and apps.

Please try to follow the steps listing in this link and see if that helps to fix the gaming issue: “My Xbox One game won’t start or freezes during
gameplay”.

Let us know if that works!

Thank you.

The chat support helped me. Unfortunately nothing worked, so a they gave refund, so I can rebuy the game.

You have to insert the code with the pack or in the disc in the game,for more info please

click here.