FAQ - Have questions or need help? Look here first!

Taptiles FAQ



Why are there so many ads?

The short version is that we have a dedicated, passionate development team that wants to continue to improve Taptiles with updates and bring you more fun and more features – they love the game just as much as you do!
That development team is not a part of Microsoft, so they rely on the revenue from Taptiles ads and Premium subscriptions to keep developing. Unfortunately, this means that sometimes new features that take a lot of work – like supporting brand new Daily
Challenges – comes with additional ads. The team is very aware of the ad experience and its impact, and are always looking for ways to make it less intrusive and a better overall experience for the players while sustaining development.



Why are there no ads showing, or the same ad over and over?

Ad management, inventory and serving is a pretty involved process, and sometimes there aren’t ads to show, or only a few active campaigns. As with all aspects of the ad experience, the development team and Microsoft are both very aware of the impact
of this and are working hard every day to get more variety in there!



Why does the game immediately close on startup?

This is a known issue that has been a problem on different devices at different times, and the team is working diligently on trying to track down the problem(s), but in all honesty, so far it hasn’t been easy. Each update contains potential fixes for
some of you experiencing this, and it is top on the list of priorities - please be patient while the investigation continues!



What happened to my Medals/Achievements/Badges?

If you’re not seeing these show up, or you use multiple devices and one of them doesn’t seem to be up-to-date, please be sure you are signed in to your Xbox account properly, since this data is synchronized in the cloud.



Why am I not getting the Time in a Bottle time bonus anymore?

This is a known issue that was tracked down recently, and will be fixed in Taptiles update 2.5, coming soon!



Why aren’t there different timers for mouse and touch players?

Based on lots and lots of player data, there actually isn’t a noticeable speed difference between these types of players. The mouse may intuitively seem slower, but touch players obscure the view of their next match with their fingers and hands, so
for players of the same skill level (including the fastest players the team has seen) it actually balances out – it just depends on which input they are most comfortable using.



How can I prevent the mouse from rotating the puzzles?

You can completely turn off mouse rotation under Settings -> Game Options -> Mouse-drag Rotation. Note that turning this off means you will need to click the in-game rotate arrows or press A and D on your keyboard to rotate
puzzles.



How do I enable or disable color-blind support?

You can find this option under Settings -> Game Options.

I have a specific issue not covered by this FAQ. What should I do?

Please search the forum for your problem using a keyword, such as “Dash” or “account”, to see if a support thread already exists. If not, please create a new post with a descriptive title such as “Dash mode no longer works”, and in the post, please
describe exactly what happens step by step, and include the manufacturer, model, and/or processor and graphics card of your device so that we can pass this on to the team for troubleshooting.

:)

 

Total What Used to be MS Points

If you have any more questions about the conversion, you might want to look the FAQ over. It can be found here:

support.xbox.com/.../microsoft-points-retire-faq

 

Girl Gamers look here

If there is any female xbox live players, please send me a friend request at ALPHA II Yankee. No I will not ask if you inappropiate questions or anything I would like to have some female friends on xbox live because so far all my friends are male.

Bye!!

 

As per the above FAQ...

How can I prevent the mouse from rotating the puzzles?

You can completely turn off mouse rotation under Settings -> Game Options -> Mouse-drag Rotation. Note that turning this off means you will need to click the in-game rotate arrows or press A and D on your keyboard to rotate puzzles.

Set Game Option as such. Mouse still rotating puzzle randomly. PLEASE FIX THIS!!!!