Family Safety App

The problem is not on Xbox. The problem is associated with the Microsoft Family Safety App as well as the online Family Safety website.

There was no option under the list of “products” close to the Family Safety App except under Xbox when I submitted this request for help. Nor is there a “chat” or “phone” support option for the App…

I appreciate the above info but it is all unrelated to the Family Safety App which affects use across more than just Xbox, such as laptop, online access etc. for kids in the family.

Any help on the App and notification settings within the App is what I am looking for support on.

Hello Natalie, sorry to hear you're having trouble with the app.

Please check this link https://support.microsoft.com/en-us/account-bil... for information on using the app to limit times.

If you are having trouble approving and limiting times then the best I can recommend is to try deleting and redownloading it.

Beyond that, if there is an issue with the app then we haven't been informed and would have no information on when it may be fixed if that's the case.

Hi Karen, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can simply remove him from his family group by signing in to https://account.microsoft.com/family and once done, you can sign in to your account on the same link and add him as a member so you can manage his account.

Also, if you would like to delete/close his account, you can follow the steps on this link: https://support.microsoft.com/en-us/account-bil...

Thank you. So post to the community forum and request an advocate?

I am well aware of how to use the app limits. I have been using the app for over a year now. It has worked fine up until a month ago. I have deleted the app and reloaded it. That didn’t resolve the issues.

When I posted on 4/20 (see below), I received a response that stated there was a problem and that you were aware of it. Is this now not the case ? A clear answer would be helpful.

[table][tr][td]Nada Nabil_A has replied to your question Family Safety App not working in Microsoft Community.[/td][/tr][tr][td]Hello Natalie, My name is Nada an independent advisor, and I'm here to help you. I'm sorry that you are experiencing this issue, and I will try my best to assist you. As per checking with our product team, there is an ongoing issue that affects some users with the functionality of the application, and currently, they are looking into it as a top priority. They should be providing a fix soon. We were informed that there is a process for releasing a new updated version of the app, which will eventually resolve the issue. We encourage you to please install the update once it becomes available on your phone. [/td][/tr][/table]