Family Safety App not working

Yes, but the family safety app only works *if they are using the edge browser*, and it doesn't prevent them from downloading apps that have other browsers that family safety doesn't filter. As far as blocking individual apps, I explain why that is a bad solution in the second paragraph of my original post.

That didn't work it just redirected me here:https://support.xbox.com/en-US/help/family-online-safety/online-safety/manage-app-privacy-settings-xbox-one

The problem is not on Xbox. The problem is associated with the Microsoft Family Safety App as well as the online Family Safety website.

There was no option under the list of “products” close to the Family Safety App except under Xbox when I submitted this request for help. Nor is there a “chat” or “phone” support option for the App…

I appreciate the above info but it is all unrelated to the Family Safety App which affects use across more than just Xbox, such as laptop, online access etc. for kids in the family.

Any help on the App and notification settings within the App is what I am looking for support on.

Hello Natalie, sorry to hear you're having trouble with the app.

Please check this link https://support.microsoft.com/en-us/account-bil... for information on using the app to limit times.

If you are having trouble approving and limiting times then the best I can recommend is to try deleting and redownloading it.

Beyond that, if there is an issue with the app then we haven't been informed and would have no information on when it may be fixed if that's the case.

Hi Karen, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can simply remove him from his family group by signing in to https://account.microsoft.com/family and once done, you can sign in to your account on the same link and add him as a member so you can manage his account.

Also, if you would like to delete/close his account, you can follow the steps on this link: https://support.microsoft.com/en-us/account-bil...