Family safety app freezing on iOS for only one family member

Hi there! This is Virginia O.

I understand that you are experiencing issues with Family App on IOS.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

The issue is likely a bug in the Microsoft Family Safety iOS app related to a specific family member's profile.

Please be guided with the following troubleshooting steps:

Verify Microsoft account for the specific member by making sure that the problematic family member's Microsoft account is still active. You can verify this by having the member sign in on their device and checking their settings.

And then check for app updates, it is worth double-checking the App Store for any potential updates that might address the issue.

Next is to remove the specific family member from your family group and then re-add them. This will help refresh their profile and resolve any data corruption issues. Once done, kindly check if it works.

Thank you for your cooperation.

Hello Anthony_279,

Thanks for posting on the Xbox forums. We understand that you are getting an error message when you try to add a family member to your account's family. Are you attempting to add a family member on an Xbox One, a Windows 10 computer or a mobile device?
We recommend
attempting to add a family member through a different browser or device. Be sure to let us know the results
Anthony_279!

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

You can only do that on the Family settings app. See here https://support.xbox.com/en-US/help/family-onli...

Hope this helps

Hello again, click on the link below and watch the session: Allow or block multiplayer games.

Manage a member’s content in the Xbox Family Settings app

https://support.xbox.com/en-US/help/family-onli...

That means that a different family organizer added that members and only that family organizer can remove him, this is a safety measure