Family restriction bug?

Try these methods to fix the Store one by one to see if one of them will solve the problem.

Clear the Microsoft Store cache

1. Press the 'Windows + r' keys and type 'wsreset.exe' (without the quotes)

2. An command prompt window opens and then closes after approximately 10 seconds.

3. The Microsoft Store then opens automatically. Check if it works properly again.

To reset it:

1. Open the settings by pressing the Windows + i keys

2. Go to Apps> Applications and features.

3. Select the Microsoft Store application and then click Advanced Options.

4. Click the Reset button.

5. Confirm the reset by clicking on Reset again.

6. Go back to the Microsoft Store and check if it works properly again.

Run troubleshooter

1. Open Settings again (Windows + i)

2. Go to Update & Security> Troubleshooting.

3. Select Windows Store Applications and then click the Run Troubleshooter button.

4. The utility will launch and check for problems that are preventing the Microsoft Store from functioning properly. If it detects anomalies, follow its recommendations.

5. When the problems are resolved, close the utility.

6. Go back to the Microsoft Store and check if it works properly again.

Reinstall Microsoft Store

1.Open Windows PowerShell as administrator. To do this, right click on the start button and click on 'Windows Shell (admin)'

2. To reinstall the Microsoft Store app, enter the following command (you can copy and paste:

Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register '$ ($ _. InstallLocation) \\ AppXManifest.xml'}

3. Go back to the Microsoft Store and check if it works properly again.

Hello, thank you for writing back. However, everything seems to be already on allow. It is strange because I was able to download this same game before on the same account. I don't recall changing any setting either.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Sign in with your account at Xbox.com, then click your profile icon in the top right of the page.

- From the dropdown click the three dots and then Xbox Settings.

-That will take you to a page that has your Privacy & Online Safety Settings, from there you can toggle everything to 'Allow'.

It seems that this is with regards to family pass code. On the console, go to settings > system > console settings > system info > and take note of the serial number. In order to override the code, the console's serial number has to be registered online:

myservice.xbox.com/.../Welcome.aspx

Once it is registered, you have to contact the chat group so that they can generate the override code:

support.xbox.com/.../contact-us

Hi Logan! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your account.

For us to isolate the case, kindly try to create a new Microsoft adult account with a new email address on account.microsoft.com

Note: The issue to this solution may take a lot of steps.

Once you have the adult account, sign into account.microsoft.com > Family settings > then add your main account as a "Family member"

Note: Ensure that your adult account is the "Organizer" and your main account is the "Family Member" to make this work.

Once you have successfully added your main/child account in your Microsoft family, you can proceed to manage your child account's privacy settings using your newly created adult account according to the official Xbox website: https://support.xbox.com/en-US/help...ttings by selecting View details & customize.

"Sign in to your adult Microsoft account at Xbox.com.

Select your Gamertag, and then select the More actions button (…).

Select Xbox settings, and then select Privacy & Online Safety.

Note: Because you’re accessing sensitive info, you may have to enter your password or PIN.

Select the gamertag for the child/main account that you want to manage.

Select either the Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety tab or the Privacy tab.

Review the current settings and update all of the options as "Allow" and "Everyone", and then select Submit to save the changes.

Note: You must select Submit at the bottom of the page before leaving or switching to another tab. If you don't submit the changes before you move to the other tab, your changes won't be saved.

Then check if the issue with family restrictions has been resolved."

If you have an issue with spending restrictions, please check this link on how to manage the settings: https://support.microsoft.com/en-US...y-safety-f30d6801-165d-9f86-3fe7-063245c0449b

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl