Family on account

PuppyLovah · Mar 29, 2018

My husband (who is listed as the other adult on our Xbox) added his siblings to our account as family. Well, they are listed as children and both are over 18. So it is causing problems with them accessing certain things, purchasing games, etc. How do we
fix this?

:)

KN1GHTMARE · Mar 29, 2018

Family account

No way to transfer unfortunately, so they will have to start over. Keep in mind that in Marvel you are allowed 4 separate save files and therefore they can keep playing on your account with out interring. For all other games they can then use their own account.

Gringo · Mar 29, 2018

Family account

The progress is linked to your gamer tag. I did for my son when we got him an account of his own. After you do one or two it goes pretty quick. This was the only way I ever found to transfer a game save to a different gamer tag. I mainly did it with some saved worlds he had on Minecraft. If he's only a few levels in it's probably easier to let him replay the levels. Then the progress will be saved on his gamer tag.

steeledwand7664 · Mar 29, 2018

Your husband would have to sign into his account at account.microsoft.com/family and remove them from the family and if he wants them in his family he would need to add them as an adult

Now whether an account is considered an adult account or child account is based on two different things.

1. The date of birth on the account when it was originally setup.

2. Whether it is a child in a family. (even if the date of birth is above 18 and it is a child in a family it will be considered a child)

Now the account can be removed from the family as a child but if the date of birth when it was originally setup is still under 18 the account will be considered an orphaned account and would need to be added to a family as a child before it would be able
to do ANYTHING.

steeledwand7664

Two ways to tell if he is in a family as a child account already.

Sign into his account at account.microsoft.com/family if there is no other family members then he is an adult in his own family.

Sign into his account on the xbox console go into settings and under the account tab go to family settings and go down to manage family members and it will tell you if there are any family members in the family there.

Khesperity

In the same position, You should be a part of a family, go into settings, Account, Family, if there is another account in the family other than yours, log in to that account the continue back to family on that account and then change the settings of your
account through that account

RoboticTester

What is a primary and secondary Family Pack account?

The Xbox LIVE account used to purchase a Gold Family Pack membership is the primary Family Pack account. All other Xbox LIVE accounts associated with the Family Pack membership are secondary accounts.

To see and add family pack members:

On your console, sign in using the Xbox LIVE account that you used to sign up for a Family Pack membership (the primary account).

Go to Settings, and then select Family.

The primary and secondary accounts are shown. To add or remove family members, please see

Managing Gold Family Pack members.

Ricardo Lechuga

That's correct as they are child accounts and you mentioned they haven't been added to the family, in the account that manage to enter the privacy settings leave the current family even if there no one else in that family, after this log out of the family site and restart the browser

Once done with that create the family again, with that account being the organizer, and add the child accounts, remember that child accounts can't be organizer they must be added as childs, and check each account on the family site prior to this to verify that they aren't linked to other families

WPAK

Hi there,

I might be wrong, but currently it sounds like one account is connected to one family (at your account) and the other is connected to a different family (at your wifes personal account) In that case I assume the thing to do would be to remove the child account from your wifes family account and add it to 'your' family account. You should also be able to add your wife her account to the same family so that all accounts are in the same family.

Family on account