Family Management and Xbox Account

Hello Norco555,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

For us to provide accurate resolution, we would like to clarify the issue and understand your post description by asking few questions about it.

1. You have now two active Microsoft account the old and the recently made (with the gmail) with 2 different email/alias link to it?
   
2. Is your son still under 21 years old?
   
3. Is the account of your son a member of your family account?
   

So far, from the details you provided, you can try visiting the helpful links below and check if you can get some information and ideas that may help you resolved the issue. You can just skip those you have done already.

• Manage a member’s content in the Xbox Family Settings app | Xbox Support
  
• Create a child account and add family members on Xbox | Xbox Support
  
• Xbox Family Settings App | Xbox
  

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Norco555,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

You must verify who you are on the accounts

That is a good security policy

Every company has strict rules under which you must meet to make changes to an account

Those rules are enforced by privacy laws it would be scary if a person can call support and cancel my membership or charge 100dollars without meeting requirements

The only other way is to refer to the complete credit card number they previously had on their account or at least the last four digits which is possible since you need a creditcard for psu

Suggestion goto windowslivehelp.com and go thru the password reset proccess and then Remeber to set reset options as they do help

When you purchase Gold Family, you must purchase it from the 'parent account'. This account will have full permissions and full control over what happens with the Gold Family Pack and the settings. So, it would be up to you if
you let your son play on your account still. But, to make accounts for them with full use of the family settings you will have to make an account for each of them and attach them to the Gold Family Plan. If you have anymore questions you can refer to this
page: Family Pack FAQ

Your best bet is to have him keep playing on the same profile and create a different one for the parent account.

Who's name that is on it is not really important, unless calling in to support and needing to verify the account.

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If it is your email on the account, you can change the email, freeing yours up. However, there is a 30 day wait period before you can use that email on a different account.

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If you create secondary accounts that do not already have an email attached to them, make sure to notate the random gamertag. The system will assign the email of *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** to that account... which can be handy info in the future.