Family Game Sharing Issues

UkieFrenchenko · Dec 16, 2018

The family is 1st time Xbox One X users

Bought new Xbox One X for kids, signed in and created main parent account for Parental Controls. Downloaded the new games with codes and disks with Master/Parent Account. Then created kids accounts, set up controls, and tried to play games in kids accounts
but got errors that codes already redeemed when trying to start playing in their accounts. Approved games directly for child account for specific games, & then games can be played - but only when master account signed in and then switching user to child account.
If master account signed out, same errors occurs and kids cant play.

All games and accounts are on Home Disignated Xbox. Need to be able to let kids sign in on their accounts and not have master signed in and/or giving them my password. Everyone is on same Xbox in same home.

Can this be done without redeeming/buying Xbox Live Gold yet or only with it?

Id like this set up proved out and let kids get used to system before wasting our trial codes before they know how to use everything and/or purchasing anything else yet. Can this be done? How?

Thanks in advance for any/all feedback!

:)

choppyseize

Hi

Just to be clear. The parent account is designated as the home Xbox account. All the kids were added on as additional users. You redeemed the trial to the parent account? The same account as the Home Xbox account. How long is the trial? Trials can be limited
so that could be the issue.

UkieFrenchenko

Your feedback helped me understand one of the issues. The Xbox was just turned on and set up the past week and the subscriptions weren’t set for Gold Live yet as I wanted kids to get used to system 1st and not waste the trial. I thought they would have
been able to play on internet at least games we had with the free Live the system came with, but that isn’t the case.

I misunderstood Live vs Gold Live. Live allows some features for internet but not games. Only Gold Live allows the internet game play for the family share games. Subscription usage was the issue for online family share game play though officially since
I didnt activate that yet.

Thanks all for quick responses! Sorry I didnt respond as quickly because I couldn’t get back to it until this weekend.

UkieFrenchenko

Going back in and officially setting up Home Xbox in parent account worked.

I dont know why the Xbox wasn’t officially set as home box from start when I 1st set up parent account as only account before setting up kids accounts, but I guess that default didnt take for some reason.

As for Xbox Live, I misunderstood Live vs Gold Live. Live allows some features for internet but not games. Only Gold Live allows the internet game play for the family share games.

Thanks all for the quick responses! Sorry I didn’t respond as quickly as I just couldnt get back to it until weekend.

WPAK

Hi there,

if the codes were redeemed on the parental account and that same account has set the console as Home console, then any other profile/account on that console should be able to use the games that are owned digitally by the parental account, they should also
be able to use Gold features like online gameplay.

The console needs to be connected to Xbox Live though for this to work.

Please see this link for more information regarding the Home console setting and how to check if it's set as Home console for the parental account:

https://support.xbox.com/games/game-setup/my-home-xbox

and for some more info this link too:
https://support.xbox.com/xbox-one/xbox-live/xbox-live-gold-sharing-features

So if the console is connected to Xbox Live and the account that was used to redeem the codes has the console set as Home console, then the kids should be able to use those games. Same for Gold/Game pass subscription if present on Parental account

Regarding disc based games, the disc need to be inserted to play the game for any account.

Let us know the results

Zdubleu

Game sharing is meant for family to share in the same house. Im sorry you seem to have issues with it.

Family Game Sharing Issues