Family exception not working

Discus and support Family exception not working in XBoX on Consoles to solve the problem; I have two children under my family account - Child A and Child B. Each child has content restrictions: Child A can use content up to age 13 and Child... Discussion in 'XBoX on Consoles' started by cruzar, Jan 1, 2017.

  1. cruzar
    cruzar Guest

    Family exception not working


    I have two children under my family account - Child A and Child B. Each child has content restrictions: Child A can use content up to age 13 and Child B can use content up to age 11. The blocking works fine for both children. The problem is granting exceptions
    for apps and games. For Child A, I have to manually grant access every time the child wants to use any apps or games with a higher rating. For Child B, I have the option to allow one time access or permanent access to apps or games with higher ratings. I want
    to get Child A to have the same options as Child B but cannot get it to work. I have tried:

    -Removing and adding Child A to Xbox

    -Removing and adding Child A to family

    -Changing age restrictions on Child A to match Child B

    Nothing seems to work. Any other help and/or suggestions?

    :)
     
    cruzar, Jan 1, 2017
    #1
  2. Spizz5
    Spizz5 Guest
    Adding a game exception for an Indie game

    Have family acct. My son can't get the indie games to have an exception with the family restrictions on. Why are the security setting so cludgey?
     
    Spizz5, Jan 1, 2017
    #2
  3. xb1x - network offline mode, not working all game( It worked in the xb1 )

    error code : 0x803f9008

    All games not work in offline network.

    All games working on the Xbox one in offline network.( exception game, poe , division)

    Rott, tombraider , backward games.. all games not working.
     
    ResignedThread5, Jan 1, 2017
    #3
  4. ngocphi Win User

    Famliy Pack

    the family sharing of gold is not reversed

    only the dlc is and its going to work just like xbox 360 live as it exists today so no more game sharing except for console
  5. WaymonNicolitz Win User

    Family Member Won't Show up in Microsoft Family Group

    As far as I am aware, he is the only family organizer. There are no other family organizers in the group except him.
  6. Mister Ohnaka Win User

    Family account & the games exceptions

    Hi Ruffer,

    Great question! Allow me to elaborate.

    Unfortunately there is no 'exception' list. Parental controls are a blanket, so to speak, as you set the rating level in the parental controls.

    Here is our
    Xbox Parental Control
    support article if you have anymore questions on that.
  7. Ruffers99 Win User

    Family account & the games exceptions

    Anything is worth a try! Thanks Hassassinade. I will post back on the results.
  8. HassanB Win User

    Family account & the games exceptions

    I'm actually not 100% certain this will work in your case but can you try to turn off the parental controls on the console completely and then try to turn them back on and see if it triggers this game exception to come on the screen again when you start
    the game up again.
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Family exception not working

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