Family accounts unable to use Game Pass Ultimate when I'm not signed in - single xbox

Discus and support Family accounts unable to use Game Pass Ultimate when I'm not signed in - single xbox in XBoX Games and Apps to solve the problem; Issue Unable to play Sea of Thieves from my PC (using my MSFT account with Game Pass Ultimate) AND have my son play (using his MSFT account)... Discussion in 'XBoX Games and Apps' started by bpB3ckslalom, Apr 5, 2021.

  1. bpB3ckslalom
    bpB3ckslalom Guest

    Family accounts unable to use Game Pass Ultimate when I'm not signed in - single xbox


    Issue

    Unable to play Sea of Thieves from my PC (using my MSFT account with Game Pass Ultimate) AND have my son play (using his MSFT account) simultaneously.

    Information

    We have one xbox and its is designated home xbox for all of us.

    My children have individual MSFT accounts and are in my Family group.

    My children play can Sea of Thieves on our xbox ONLY when my account is signed in.

    I have gifted my son a copy of Sea of Thieves, he has redeemed the code, but cannot play unless I am signed in.

    Questions

    1. Why can my children not play Game Pass Ultimate games that I've downloaded, unless I'm signed in?
    2. How can I play Sea of Thieves with my son if I'm using PC (my MSFT account) and he on xbox (his MSFT account)?
    3. Why can my son not play a game that was gifted to him?
    4. Are there different types of MSFT accounts? Perhaps my children don't have the right accounts?
    I've researched prior to submitting this question. This is our first Xbox, so its possible I misunderstood how these subscriptions work. Just trying extremely hard to play a game with my son (me on PC, him on xbox).

    :)
     
    bpB3ckslalom, Apr 5, 2021
    #1
  2. bpB3ckslalom Win User

    Family accounts unable to use Game Pass Ultimate when I'm not signed in - single xbox

    That appeared to the combination of problems. For some reason my kids were set to Home xbox and I wasn't (I had thought otherwise) and I was set to auto login. My brief test allowed me to login as me on PC and my son as himself on Xbox simultenously. Appreciate the quick response! Curious why the gifted game didn't supersedes my Game Pass Ultimate. Just glad it works.
  3. HomegrownSilky Win User

    Family accounts unable to use Game Pass Ultimate when I'm not signed in - single xbox

    When you say that "We have one Xbox and it is designated Home Xbox for all of us", does that mean that each account set the console to Home? If so, that could be your problem. Only the account that has the Game Pass Ultimate should set the console to Home. If you set another account to Home, it removes the prior Home account. As long as the account with the subscription sets the console to Home, then all accounts that log into that console can utilize the Gold features. Just make sure that your account isn't set to auto login as that will get signed out once you log in somewhere else.
  4. Darhyl Mayte Amizola Win User

    Xbox Gamepass hasn't Left my Account

    Hey there!

    Nice to meet you! I'm Darhyl, an Independent Advisor. I am here to help.

    The possible explanation is that your Microsoft account is added to an Xbox Game Pass Ultimate Friends and Family Plan. It is a Microsoft family feature that allows up to five people to share a single Xbox Game Pass Ultimate subscription. Each person on the plan received unique access to the entire Game Pass Ultimate library across Xbox and PC, EA Play, and other benefits.

    You may check this link for more information regarding Xbox Game Pass Friends & Family:

    https://support.xbox.com/en-US/help/subscriptio...

    You may confirm this by signing your account on account.microsoft.com > then go to Family and check if your account is in a Microsoft family.

    NOTE: Microsoft has announced that it will be ending the preview of its Xbox Game Pass Ultimate Friends and Family Plan on August 15.

    If this is not the case, I would highly recommend you contact Microsoft Xbox Support to have this issue investigated properly:

    https://support.xbox.com/en-US/contact-us

    Thank you for your time. I hope you have a great day!
  5. Real Dangerr Win User

    Shared content with family xbox live members

    At home with Xbox One

    As an Xbox Live Gold or Xbox Game Pass Ultimate subscriber, you can share the benefits of Xbox Live Gold and Xbox Game Pass Ultimate with others while they’re using your Xbox One console in your home. Friends and family can simply create their own account
    and gamertag on the console, which gives them the ability to enjoy Xbox Live online multiplayer gaming.

    Friends or family members with their own gamertags coming over to play? No problem. They can sign in and play online multiplayer games, even if you sign off.

    At a friend’s house with Xbox One

    When you go to a friend’s house, you’ll be able to play multiplayer games on their Xbox One console, even if your friend is not an Xbox Live Gold or Xbox Game Pass Ultimate subscriber. Once you sign in with your Xbox Live Gold or Xbox Game Pass Ultimate
    account, everyone using that console can access multiplayer games for as long as you’re signed in.

    What Home Gold means for the Xbox One experience

    With Xbox One, everyone in your home has a personalized account to enable powerful and personal experiences. That’s one of the reasons we created Home Gold. It means that your account and your gamertag are truly yours. You don’t have to share your gamertag
    for multiplayer gaming with others in your home, or have recommendations for your children appear next to recommendations for the adults in the family. It also means you can introduce new games to and enjoy multiplayer games with visiting friends. When you
    buy one Xbox Live Gold or Xbox Game Pass Ultimate subscription, multiple people can enjoy the best benefits of Xbox Live Gold and Xbox Game Pass Ultimate on your Xbox One at no additional charge.
  6. MariaS4 Win User

    Two consoles, one house, one all access pass

    Put the xbox game pass ultimate under one of their accounts. So for example.. Son#1 has game pass ultimate make his home xbox as the xbox that son#2 uses that way anyone that uses that xbox can use the game pass ultimate without having him sign in since its his home xbox.. what this means is make the xbox one x son#1 home console.. then have son#1 play on the xbox one and have son#2 play on the xbox one X or vice versa.. this is the only way they can both play at the same time using one game pass ultimate account. Because son#1 will have to sign into the xbox one so he can play therefore it wont kick anyone out of the game pass on the xbox one x since thats his home xbox. If theres another way i dont know about it. Because we have 3 xboxs and we can use 2 of them this way at the same time so my son and daughter can both play against each other but unfortunately theres no way to do it on more then 2. It sucks for family's with more then 2 xboxs also sucks when you have more then 2 ppl that want to use the game pass ultimate at the same time. Microsoft needs to change this, my suggestion would be for them to make a family game pass ultimate subscription where you can add your family members up to say 5 or 6 members to your family subscription and they can use game pass ultimate anywhere anytime. That would be nice. But unfortunately this is what we are stuck with for now. Maybe it'll change in the future
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Family accounts unable to use Game Pass Ultimate when I'm not signed in - single xbox

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