Family accounts/permissions and xbox

It might be that your account is locked under family settings. If your account is under a Xbox family account, ask the owner of the account to give you permissions or remove you as a child.

Hello JREYES94! As Mister Darcy verified, your account will not be removed from the Gold Family pack subscription for promoting to adult. You will still be a family member, you will just have added permissions! Make sure to check those permissions though,
as the parent of the family pack will still be able to add permissions to the account in question!

hiya, sorry to hear this.

Try this.

This could be due to the account being a child account,

you'll more than likely need to log in your account and alter your son's permissions and privileges under family settings. if this account isn't in a family you can do it through the account you're trying to get online with.

all you need to do if it is under a family is,

Go into settings, Account, family settings, Manage family members, click the account and change the permissions

If the account is not under family.

Go into settings, account, Privacy and online safety then under Xbox live privacy check, all the right permissions are ticked.

I hope this helped - Redmonkey.

Hi CR27

Sounds like your account is part of a family group and it has been blocked by an adult of this group. You will need to ask their permission.

Permissions can easily be changed using the new Xbox family app.

https://www.xbox.com/en-SA/apps/family-settings-app

if your account is family controlled children account ask for permission.