Family Account - See in Microsoft But Not in Xbox

Hello

Add someone to a Gold Family Pack

1. Go to the Family Center.
   
2. Click Add Family Member
3. Enter the email address for the family member’s Microsoft account. If you don’t know a family member’s Microsoft account, see Find your
   Microsoft account or password for help.
4. Follow the on-screen instructions to enter their Microsoft account password and add them to the family.
   

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I’m having password or sign-in problems. What can I do?

Please see Troubleshoot Xbox LIVE sign-in problems.

Yes, I use my microsoft account to sign into my xbox live account. I also have the xbox app on windows 10, and am definitely logged into the same live account (although I cannot see my mother's account on the xbox app, while I can see it on the console).
If I go to settings, it shows my microsoft account.

The thing is, my microsoft account existed without being connected to a family before I created my xbox one live account. It seems that it was only linked to a family when I made my xbox live account, so it seems to be only tied to a family there.

Hi,

How to add family members into your family: Sign in here Account Microsoft -> Family -> ADD CHILD OR ADULT

Note: only adults can add or remove accounts from family.

Happy Gaming!

I already have done that, but i just can`t see them in mine xbox live profile i also checked if mine personal settings are correct. but now i havent got any clue what to do.

You have to clarify on what you mean, you cannot see their accounts/gamertags? be able to login to them? on your friends list?

First when i login with mine account in the family page i can see mine 2 childeren and my wife, i already added them.

Then when i log into xbox account and go to xbox preferences, --> privacy settings i only see mine gamertag.

When i log into 1 of my childeren accounts, i see the family page on microsoft, but when i go to xbox preferences i see the profile of mine child, but when i go to privacy, then i got a page with 2 error codes.

and the browser page is called "www.xbox.xom/nl-NL/my-account/manage-gamertag-and-profile/add-child-to-family-account-online"

But i can see them on the family page of microsoft, i can`t solve this problem.

Hello there!

Regarding your issue, you will need first to sign in to your Microsoft account and make sure that your account is not under 18. If the account is an adult, you will need to check your Microsoft family to see if you are added there as a child. If you are added to a Microsoft family as a child you will need to be removed from the family by the parent account.

After your account is removed, then you will be able to change the settings yourself.

Manage Xbox online safety and privacy settings | Xbox Support

You could also, try changing browsers and devices to see if that will resolve your issue.

Hello! I'm sorry to hear that you're experiencing issues with your Xbox account. I understand that your account is suddenly showing up as part of a family group, and you're unable to change your profile picture or privacy settings. I'll do my best to help you with this.



Firstly, I would recommend checking if you're still part of a family group. You can do this by signing in to your Microsoft account and going to the Family page. If you're not part of a family group, then it's possible that there may be a glitch with your account.



In this case, I would suggest trying the following steps:

Check if your account is part of a family group.

• Go to the Xbox Family Settings page
  
• Sign in with the Microsoft account associated with your Xbox Profile
  
• If you see a message that says "You're not part of family yet." then your account is not part of a family group
  
• If you see a message that says "You're part of a family," then click on "Manage family members" to see who else is in the group
  

Remove yourself from the family group:

• Go to the Xbox Family Settings page
  
• Sign in with the Microsoft account associated with your Xbox Profile
  
• Click on "Manage family members"
  
• Click on your name
  
• Click on "Remove from family"
  

If you are using an Xbox Console, you can also try this:

1. Sign out of your Xbox account on all devices.

2. Clear the cache on your Xbox console. You can do this by going to Settings > System > Storage > Clear local saved games.

3. Restart your Xbox console.

4. Sign back into your Xbox account and check if the issue has made some differences.

Click here to learn more about any information that may help: Benefits of creating a family group on Xbox

We look forward on your response.

Regards,



Microsoft Community Moderator