Family account issues

Fox983 · Jun 9, 2020

I was in a Xbox family for a few years, but I am no longer a child. I would like to upload a custom profile picture, but it still says I have a child account, even though I went through and changed my date of birth and removed myself from the family account-thing

:)

YellowBananas_972

I've changed my password and there was no option for that there's an another option to sign out from trusted devices but it excludes Xbox.

It's been awhile now and I know for sure I'm not getting my Xbox returned to me and I really don't want my money, games, and info used by my family that is retaining my device is there anything I can do?

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

First change your password and check to sign out of all devices. That way no one will have access to your account

XBLRewards5

Hello The Real Subzero! We're sorry to hear about your troubles. Unfortunately this is not related to the Xbox LIVE Rewards Program, however, you can visit

forums.xbox.com/.../12.aspx for support. All the best!

XBF Eladio M

Hey Sith

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able play multiple games on different consoles simultaneously while having your console configured as your Home Xbox.

Only the person that bought the digital game, can play the game. If you bought it digitally, you can play this game offline, as long your console is configured as your Home Xbox. Configuring a console as your Home Xbox also allow others to play your digital
games, as well as
share some of your Xbox subscription benefits.

Keep in mind that if you have a physical copy of the game, even if the game is installed, you will still need that game in order to be able to use it. Physical copies of games can also be used offline, or on another account.

That being said, hypothetically speaking, you would sign into a console and configure that as your Home Xbox, so anyone of your kids can use your digital games and subscriptions on that console under any other account, in this case, it cannot be your account.
However, you will need to be signed into your account on the Xbox that is not configured as your Home Xbox, so that the system can recognize that you own these games.

In other words, one of your kids can use their own account to play games on the Home Xbox, but when you are playing on the console that is not configured as your Home Xbox, you will have to be on your account.

I hope this was able to clear up any confusion this might have caused.

supermm

Hello,

see; https://beta.support.xbox.com/help/hardware-network/console/my-home-xbox

Family account issues