Falsely suspended

Blakestuhh · Jul 6, 2018

I’m here because I can’t seem to get help from anyone else or anywhere else. I was suspended a day and a half ago for supposedly fraudulent activity. The only thing i could think of was I bought a gold membership off of a site that had it discounted and
have proof of the sale and the code provided worked. I filed a case review shortly after being banned and it says I’d have a response within 24 hours, which was a lie. It’s been a day and a half and nothing. I talked to Microsoft support and he said he seen
nothing wrong with my account, so I’m not sure how long it takes them to “review” but this is ridiculous.

:)

Internet Expert · Jul 6, 2018

Falsely Suspended

Customer support and the forums do not have access to Enforcement records in order to assist you.

Case reviews are available on an eligibility basis. If a case review is not available, there is unfortunately nothing else that can be done.

TheMulaBoss · Jul 6, 2018

Falsely Suspended

I have been falsely accused of cheating and need help to review as I do not have an option to review. I am truly disappointed in this manner in which I have been wrongly accused

WPAK · Jul 6, 2018

Hi there,

I'm afraid nobody in the forums will be able to assist regarding enforcement related issues or questions. You will have to go to
http://enforcement.xbox.com for any information and possible options and since you already been there the only thing you can do is wait.

I'm afraid there are no other options.

Internet Expert

Customer support and the forums do not have access to Enforcement records in order to assist you.

Case reviews are available on an eligibility basis. If a case review is not available, there is unfortunately nothing else that can be done.

HAZMAT RADIO

Well there was a holiday and so many of them may have had or took the day off so responses may be delayed.

If you feel the service is trash then it might be worth while to review other options

Smwutches

The enforcement team are the only ones who handle suspensions so you will have to wait for a response from your case review.

Blakestuhh

The enforcement team are the only ones who handle suspensions so you will have to wait for a response from your case review.

That’s such **** being at the mercy of them. It’s been almost two days and they said 24hrs?! Who knows if they are even looking at it and are going to make me wait 2 weeks, for something I didn’t do. It’s also bull that there’s no way to get ahold of and
explain tour side. This is ridiculous. Pay for a service that’s trash. Go back to PS4.

WPAK

Hi there,

I'm afraid nobody in the forums will be able to assist regarding enforcement related issues or questions. You will have to go to
http://enforcement.xbox.com for any information and possible options and since you already been there the only thing you can do is wait.

I'm afraid there are no other options.

Falsely suspended