False suspensions

Hey there Mr Clappy Feet,

The Enforcement teams don't use the forums at all and they only communicate through a

Case Review. 24 Hour communications suspensions and Console Suspensions are not reviewable, however you can find more information in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember
that all suspensions are only enforced when a breach of the Code of Conduct or Terms of Service has happened.

One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact is subject to action as well for false reports which you can find more information about Enforcement Myths HERE.

If you believe the suspension was in error and if you're eligible, you can submit a case review using the steps

HERE, however sometimes you're asked to complete a short questionnaire before you can submit a case review. All of the questions refer to the

Code of Conduct, which you should review prior to filing the review. If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.

Hope that helps!

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Xbox Forums Staff

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Yes i am currently getting this as well I just spend over 2 hours messaging xbox help and nothing has changed, also I cant send people messages on my account

You can't. A case review is the only way to contact them. If they upheld your suspension, there is nothing else you can do.

But you can't directly contact the enforcement team through their website so you've basically just told this guy and the rest of us to shut up and wait for the ban to be lifted, thanks a lot. You do your job really well.

Smwutches gave the correct answer.

Just because you do not like the answer, that does not change the facts.

You can't. A case review is the only way to contact them. If they upheld your suspension, there is nothing else you can do.

But you can't directly contact the enforcement team through their website so you've basically just told this guy and the rest of us to shut up and wait for the ban to be lifted, thanks a lot. You do your job really well.

It will explain why you were banned and for how long if you log into your account at
http://enforcement.xbox.com .