False Ban With no Help

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Just a gentle reminder that for enforcement actions there is a dedicated team that handles them which is the enforcement team. I’m so sorry but the reason and all details are only available on your end.

I understand this situation is frustrating for you, however, I would like to let you know that no one in the community forums or someone from Microsoft support is capable of assisting with enforcement actions.

Thank you for your kindness and understanding.

Best Regards,
Darhyl

Naming and shaming is not allowed on the forums.

If you not agree with the decision you can apply for a case review on the enforcement website

https://enforcement.xbox.com

Be aware, that whenever someone reports you on Xbox Live, the consoles involved will collect data and telemetry and send that in along with the report. In your case it would be the message you sent.

That report along with the evidence is then reviewed by a real human being, and if you really didn't do anything violating the Code of Conduct, you will not be banned.

So if you think your ban is unjustified, you need to go to
https://enforcement.xbox.com and depending on how long the suspension lasts (it has to be longer than 24 hours), you can file a Case Review.

That case review is then again read by a human being, and they will then review the evidence from the original report with your information from the case review.

If you could provide evidence that the suspension was unjustified, they can then un-suspend you.

Enforcement do not use the forums, your only recourse is via https://enforcement.xbox.com and file a case review if eligible