Fallout 76, PC, Xbox Live, 0x80070520 Something went wrong

Hi,

I performed all 4 steps butI got an error on step 3

1>DISM /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool Version: 10.0.19041.3570 Image Version: 10.0.19045.3570 The component store is repairable.

The operation completed successfully.

2>DISM /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool Version: 10.0.19041.3570 Image Version: 10.0.19045.3570 [==========================100.0%==========================]

The component store is repairable.

The operation completed successfully.

3>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool Version: 10.0.19041.3570 Image Version: 10.0.19045.3570 [==========================100.0%==========================]

Error: 0x800f081f The source files could not be found. Use the "Source" option to specify the location of the files that are required to restore the feature.

For more information on specifying a source location, see https://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

warnings/Errors in the log:

2023-11-29 19:35:23, Error DISM DISM Package Manager: PID=19988 TID=4800 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800f081f)

2023-11-29 19:35:23, Error DISM DISM Package Manager: PID=19988 TID=4800 The source files could not be found; their location must be specified using the /source option to restore the feature. - GetCbsErrorMsg

2023-11-29 19:35:23, Error DISM DISM Package Manager: PID=19988 TID=4800 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x800f081f)

2023-11-29 19:35:23, Error DISM DISM Package Manager: PID=19988 TID=4800 The source files could not be found; their location must be specified using the /source option to restore the feature. - GetCbsErrorMsg

2023-11-29 19:35:23, Error DISM DISM Package Manager: PID=19988 TID=4800 Failed to restore the image health. - CPackageManagerCLIHandler:rocessCmdLine_CleanupImage(hr:0x800f081f)

2023-11-29 19:35:23, Error DISM DISM Package Manager: PID=19988 TID=4800 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f081f)

4> SFC /scannow



Beginning system scan. This process will take some time.



Beginning verification phase of system scan.

Verification 100% complete.



Windows Resource Protection did not find any integrity violations.

Hello rvries,

Thank you for your prompt response.

We will perform a full system scan. This will scan and recover corrupted system files.

• In the Windows search bar, search for Command Prompt and Run as administrator.
  
• Copy the command one line at a time below it and paste it at the command prompt then press enter:
  

[table][tr]

DISM /Online /Cleanup-Image /CheckHealth

[/tr][tr][td]

DISM /Online /Cleanup-Image /ScanHealth

[/td][/tr][tr][td]

DISM /Online /Cleanup-Image /RestoreHealth

[/td][/tr][tr][td]

SFC /scannow

[/td][/tr][/table]


We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi,

1 I'm fully up to date with windows 10, (still didn't work, same error)

2 I'm fully up to date with my Nvidia and intel drivers (still didn't work, same error)

3 I've uninstalled and reinstalled the xbox app multiple times now (so it's been up to date) (still didn't work, same error)

4 I am signed in, out, changed my password, signed in again. (still didn't work, same error)

5 I've repaired the game, uninstalled the game, reinstalled the game (still didn't work, same error)

6. Tried the removal and reinstall from the gamingservices, reinstalled the services via the link, rebooted, restarted the game, still didn't work

I've tried step 1-5 multiple times already (as indicated from the first message)

So, still nothing.

Hello rvries,



Greetings!



Thank you for posting in Microsoft Community.



It appears that you are having challenges in playing the game through Xbox app due to an error. Let us find out what is causing the error and perform some troubleshooting steps to help resolve the problem.

This error code 0x80070520 can be caused by a corrupted update file that can affect the update process of your Windows apps.

To help you resolve the issue, follow the following troubleshooting steps below:

Run the troubleshooter for Windows apps. This will scan and fix your PC for any issues detected with your Windows apps. To do this, follow these steps:

- Press the Windows logo key on your keyboard.

- Type Troubleshoot settings and select it.

- Select Update & Security > Troubleshoot.

- Select Windows Store Apps under Find and fix other problems.

- Click Run the troubleshooter.

- If prompted, click Yes or enter the administrator password.

Reinstall the Xbox app and the Xbox Identity Provider app from the Microsoft Store. This will ensure that you have the latest version of the apps and that they are compatible with your system. To do this, follow these steps:

Press the Windows logo key on your keyboard.

- Type PowerShell and right-click on Windows PowerShell.

- Select Run as administrator.

- Copy and paste the following command and press Enter: Get-AppxPackage *xbox* | Remove-AppxPackage

- Open the Microsoft Store app and search for Xbox.

- Select the Xbox app and click Install.

- Search for Xbox Identity Provider and click Install.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello rvries,

Thank you for the information provided.

It seems that the issue is getting more complicated that what we have expected. To get more assistance on how to resolve the issue, we will seek help from the Windows team who are experts to issues related to Windows error. We will be moving to this topic to the proper category and expect for more troubleshooting steps. You have nothing to do in your end for now and keep updated with the assistance from the dedicated team.

Thank you for your time and patience as we try to find solution to your concern here in Xbox forum.

Sincerely,