Fallout 76 Atom Points Billed but not added to game

I have have purchased Atom Points for Fallout 76 twice since the weekend. neither time were they added to my game. I had to contact Bethesda and they added one purchase to the game.

My wife has attempted four times since the weekend. Same thing, billed but not added to my wife's Fallout 76 account. Two of the transactions, Microsoft refunded. The two most recent, Bethesda still hasn't fixed.

We don't want refunds, we want the items added to the accounts.

Is this something that Microsoft can do?

Thanks,

:)