Fallout 3 redeem code not working

Hi, I was trying to download Fallout 3, but the redeem code (which i got by buying the Fallout edition of xbox) isn't working. We were trying to sort it out with this nice person from support in chat, but we still couldn't figure it out. So he told me to
read the forums, and then maybe write my own post. Since I haven't found anything useful, I'm here. I just got an error message saying "Something went wrong..." and no error code, which wasn't helpful at all. So can someone help me? Should I get a new redeem
code maybe?

:)

 

Error 0x80150017 when trying to redeem fallout 3 code

Hi I have tried everything to redeem my fallout 3 code. It is simply not working. Please redeem code in my xbox account. I bought fallout 4 in xbox store on 1/6/2016

Thanks.

 

Redeem code for fallout 3 not working

Redeem code for fallout 3 not working. Redirecting to this forum by Microsoft Help Center. triple checked and I am definitely typing the code correctly.

 

Hey SebaCZ21,

There should be an error code at the bottom right portion of the error message that looks similar to 0x00000000 or XBOS-0000. We're going to need that error code so we can better assist. Thanks!

 

Oh, I see. Sorry, I have a screenshot, just forgot about it. It said:

"XBOS-4000

22779b97-214e-4821-bab1-b8aad97617f9

2016/05/23 - 10:56:29 UTC"

 

Heya SebaCZ21!

That error code generally refers to region mismatch. Be sure the region of your account is tied to the correct region of your physical locale. Cross-region accounts aren't supported and may cause issues with redeeming codes.

 

I always set as my region the Czech Republic. I was looking through settings on xbox and my account and it is set to Czech Republic.

 

That's not the account region we are refering to

That's the console region

To see your account region you must go to commerce.microsoft.com

To change your region you must first use the region migration tool under my account and change my region on this website

Then change the console region

 

Everything's set to the same region. But it still does not work...

 

Hey SebaCZ21,

Could you private message me the redemption code you're using? To private message me the code, click the tiny envelope below this post. This will help us a bunch!