Fallout 3 preorder promotion game code not received

hi i preordered fallout 4 on november 8th. The preorder description stated that i would receive the code via message center in 7-10 days but it's been 12 but i haven't gotten it. If i could get some help i would really appreciate it. thank you.

:)

 

“I have not received my Fallout 3 code after 10 calendar days.” original purchase (09-08-2015)

• Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”
  
• Date of purchase: 09-08-2015
• Issue:
  • “I have not received my Fallout 3 code after 10 calendar days."
  • Spoke with 2 Xbox service rep.s (both of which verified my purchase) and a Microsoft service rep before being directed to this forum board.
    
  • Two promotions in effect during the time of my preorder.
    • Free digital copy of Fallout 3 (no code received)
    • Gift Card (no code received)

 

Fallout 4 Preorder didn't give Fallout 3

• • Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”
  • Date of purchase: “November 6, 2015”
  Issue: I haven't received my fallout 3 code even though I digitally preordered Fallout 4. I did preorder it though gamestop but it was digitally preorded not a physical copy so I don't know if the code for fallout 3 was on the receipt.

 

just got the code via message center. thank you for your help.

 

Hi there KGB KID24,

I'm glad to see that you have received your game code!

Happy gaming!