Fallout 3 code not received

I pre ordered Fallout 4 via the Xbox one store, and haven't received a code. Please could you look into it? Thanks

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Free Fallout 3 code with digital purchase of Fallout 4 - I have not received my Fallout 3 code after 10 calendar days.

I have not received my Fallout 3 code after 10 calendar days. I purchased Fallout 4 on 12/8/15.

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If you haven’t received your code for Fallout 3 after 10 calendar days, please make a new thread with the following information:

• Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”
• Date of purchase: “12/8/15”
• Issue:
  • “I have not received my Fallout 3 code after 10 calendar days.”

 

I have not received my fallout 3 code with my pre purchase of fallout 4

free fallout 3 code with digital purchase of fallout 4

November 5th 2015

I have not received my fallout 3 code after ten calendar days

 

Hi there!

Firstly, please make sure you have reviewed the terms and conditions of this offer at the very bottom of this page: www.xbox.com/.../fallout-4 to make sure that you are eligible to receive a code for Fallout 4.

Secondly, it is quite possible that the message was sent to you but has since expired since all Xbox Live messages expire after 28 days.

If that is the case, a member of the Xbox Support staff will be along soon and they may be able to retrieve your code.

If you were never sent the code, and believe you should have received it, it may have just been a glitch and again, Xbox Support will be along to lend a hand.

I hope this helps you today!

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Hey, Marley! We're looking into your situation. Keep an eye on this thread for updates.