Fallout 1st - three month subscription plan failure

There are no plans to do a year subscription, you can purchase up to three years in three months blocks

They have done the same with me I got fallout 76 1ST on steam and about three weeks later Microsoft charged me £11.99 and never gave me the subscription as well

Is there a way to move the Fallout 1st subscription over to the console version?

So, it seems like the issue is when you try to subscribe through the game. If you do this in game then you get to subscribe to 'Fallout 1st' subscription.

You can try searching Fallout 1st in the Xbox PC app though and if you buy this it will give you the correct one - 'Fallout 1st (Windows)' subscription.

Can I somehow get a refund from the first subscription (or move the month to the correct one )? I tried though support - but there seems to be no option to somehow raise a ticket with Microsoft.

Hi there Ian_073, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

To request a refund for the subscription, please follow these steps:

1. Click on the link below, which will take you to a form that you need to fill out with all the necessary details:

https://support.xbox.com/forms/request-a-refund

2. In the field where you are asked which item you want a refund for, please enter the full name of the subscription. You can find the order number for the purchase by visiting this website:

https://account.microsoft.com/billing/orders/

3. Once you have submitted the form, you will receive an email within 72 hours informing you of the decision regarding your refund request.

I hope this helps, and if you have any more questions, please let me know.

Kind regards,
Gerardo.