Failure to receive mercenary pack promotional code.

Discus and support Failure to receive mercenary pack promotional code. in XBoX Sales and Promo to solve the problem; I have not yet received my code for the mercenary pack which i purchased using a link on the Xbox website. I contacted support and was told I would... Discussion in 'XBoX Sales and Promo' started by LessHazardPay, Jun 5, 2018.

  1. LessHazardPay
    LessHazardPay Guest

    Failure to receive mercenary pack promotional code.


    I have not yet received my code for the mercenary pack which i purchased using a link on the Xbox website. I contacted support and was told I would receive my code in a few days and have yet to receive THAT code. According to this taken from the website
    I am eligible for this promotion

    Offer excludes existing Gold subscribers; valid 4/10/18-4/30/18, only at Microsoft.com or in-console store; credit card required. Also excludes: customers who previously purchased 1-month Gold for $1 since July 1st 2017 or 50% off discounts in 2018.
    After promotion period membership continues to be charged at the then-current price (subject to change) plus applicable taxes, unless cancelled. Offer valid only in US, Mexico, Brazil, Canada (excluding Quebec), UK, France, Germany, Australia. Sea of Thieves
    Owners or Game Pass Subscribers who buy Gold during the offer will receive a digital code with the Sea of Thieves Mercenary Pack in their Xbox Message Center by 5/31/2018. Limit one (1) promotional code per account, while supplies last. Offer not valid on
    prior Xbox Live Gold purchases and cannot be combined with any other offer. Sea of Thieves requires Xbox Live Gold (sold separately). Sea of Thieves game (sold separately or with Xbox Game Pass) required to use Mercenary Pack.

    So Microsoft. Where is my code?

    :)
     
    LessHazardPay, Jun 5, 2018
    #1
  2. Mister Cazador
    Mister Cazador Guest
    Sea of thieves mercenary pack code not in message centre

    Hi there RepliedDawn1222, thanks for reaching out.

    Eligible users should receive a code for the Sea of Thieves Mercenary Pack sent to their Xbox Message Center by 5/31/18.

    We hope that helps Failure to receive mercenary pack promotional code. :)
     
    Mister Cazador, Jun 5, 2018
    #2
  3. niwshki
    niwshki Guest
    Sea of Thieves Mercenary pack

    Offer valid only in US, Mexico, Brazil, Canada (excluding Quebec), UK, France, Germany, Australia. Sea of Thieves Owners or Game Pass Subscribers who buy Gold during the offer will receive a digital code with the Sea of Thieves Mercenary Pack
    in their Xbox Message Center by 5/31/2018.

    Sea of Thieves Owners or Game Pass Subscribers who buy Gold during the offer will
    receive a digital code with the Sea of Thieves Mercenary Pack in their
    Xbox Message Center     by

    MAY 31, 2018
     
    niwshki, Jun 5, 2018
    #3
  4. Bowen Dragheart Win User

    Sea of Thieves Mercenary pack

  5. Mister Cazador Win User

    Sea of thieves mercenary pack code not in message centre

    Hi there RepliedDawn1222, thanks for reaching out.

    Eligible users should receive a code for the Sea of Thieves Mercenary Pack sent to their Xbox Message Center by 5/31/18.

    We hope that helps :)
  6. niwshki Win User

    Sea of Thieves Mercenary pack

    Offer valid only in US, Mexico, Brazil, Canada (excluding Quebec), UK, France, Germany, Australia. Sea of Thieves Owners or Game Pass Subscribers who buy Gold during the offer will receive a digital code with the Sea of Thieves Mercenary Pack
    in their Xbox Message Center by 5/31/2018.

    Sea of Thieves Owners or Game Pass Subscribers who buy Gold during the offer will
    receive a digital code with the Sea of Thieves Mercenary Pack in their
    Xbox Message Center     by

    MAY 31, 2018
  7. J 007 Win User

    Missing Mercenary Outfit & Item Pack code

    I am not on the phone with a second support specialist. I am being told that since I purchased this subscription promotion using my email and credit card, I will not be receiving the second code for the mercenary pack. This was not specified at the time
    of purchase and I do not find acceptable. There is no way I would have purchased another 3 month subscription code, being a member since the beta and nearly always purchasing my subscription one year at a time, instead of purchasing the much cheaper yearly
    method if I was not going to receive the content code for the Mercenary Outfit & Item Pack code. I also did not receive any communication and now I am being told there will be no way for me to get the promo content because it is no longer purchasable. At
    this point the phone support is trying to issue a refund of the purchase, however this completely takes away my ability to mitigate a resolution to receive the code I should have received.

    I have been a very loyal customer since day one of XBOX release. I own at least 5 or more consoles from each generation. I am extremely dissatisfied by this outcome and resolution.
  8. niwshki Win User

    Mercenary Pack Sea of thieves

    Please check
    https://www.xbox.com/en-US/promotions/sea-of-thieves-gold-offer#legal     regarding the Terms and Conditions.

    If this is the promo you are talking about, it says there:

    Offer valid only in US, Mexico, Brazil, Canada (excluding Quebec), UK, France, Germany, Australia. Sea of Thieves Owners or Game Pass Subscribers who buy Gold during the offer will receive a digital code with the Sea of Thieves Mercenary Pack in their
    Xbox Message Center by 5/31/2018.
Thema:

Failure to receive mercenary pack promotional code.

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