Failed to Sync Data on Xbox One | HELP!

Kingrhino999 · Sep 15, 2018

Hi, for the past week, me and my brother have been trying to get on Minecraft (Bedrock Edition) on our Xbox One. Every time we load up the game, we get through to the syncing data message, and a second
or two after it just says ''failed to sync user data.'' I left it for like 10 minutes doing that and restarted my Xbox and that had done nothing. It was also working the day before perfectly fine.

I'm assuming this is something with the Xbox, and not the game which is why I posted it here, and not just a Minecraft forum. Thanks for the help!

:)

Granzon · Sep 15, 2018

Your other Xbox is taking a long time to sync to the cloud

Hi,

I have two xbox one consoles. I've played Dark Souls 3 on another console (at my condo). When I came back to my home, I turned on my another xbox one and failed to sync saved data from cloud. I tried so many times but all failed.

I think the save file on my xbox one at my condo might not be completely uploaded to the cloud. But how it could be? The file size is just 8.8 MB.

In addition, how can I know if the save file is uploaded completely? There is no timestamp of last sync I can check anywhere.

This is not good comparing to the sync feature on PS4 as users can manually sync save game as needed. The sync feature for save game on 360 is also better than xbox one. So, it seems I could not play Dark Souls 3 this weekend.

MS. Can you allow users to manually sync saved data? or at least allow users to check when the saved data was completely sync.

Thanks,

Yai

{Parity} · Sep 15, 2018

Failed to Sync Data on Minecraft | Need Help!

Try performing the hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the console.

XBF Paul M · Sep 18, 2018

Hiya, Kingrhino999!

Paul from Xbox Forums here to assist with the situation, It looks like the issue is syncing the data from the one cloud servers. I suggest Clearing the local saved games by going to system settings on the console, then system and finally storage. Once at
storage clear local saved games. As well make sure you have at least 20% available of hard drive space on the console HDD. I hope this helps solve the problem.

Happy Gaming!!

Paul Xbox Forums!

XBF Paul M

Hiya, Kingrhino999!

Paul from Xbox Forums here to assist with the situation, It looks like the issue is syncing the data from the one cloud servers. I suggest Clearing the local saved games by going to system settings on the console, then system and finally storage. Once at
storage clear local saved games. As well make sure you have at least 20% available of hard drive space on the console HDD. I hope this helps solve the problem.

Happy Gaming!!

Paul Xbox Forums!

XBF Esteban R

Hello, Kingrhino999!

Power cycling as stated in the previous post is usually the way to go if this is happening to you.

I would recommend if you try that and have the same thing happen again, to try and reset the console and
keep your games and apps using the steps found
here.

Usually helps with most software problems if it is one.

Just make sure that you have access to the internet on your console and that you also know all the sign in info for any of the accounts on it first, so that everything goes smoothly.

Give that a shot if you still are experiencing issues and let me know if that resolved the problem.

Thanks!

M3tal Daz3

If you have issues only with this game I suggest you to contact the game developer through their forums for better assistance

XBF Javier R

Hello HehBoats,

We understand your frustration regarding dealing with an issue for such an extended period of time. I just need to remind of you of the
Xbox Forum Guidelines.

We would like to further our assistance regarding the issue, and require a few questions. What exactly has been attempted in troubleshooting?

Has there been an attempt to follow our Cloud Storage Sync Error Solution article?

Answer these questions and we'll be right here to assist.

Best wishes!

{Parity}

Try performing the hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the console.

Failed to Sync Data on Xbox One | HELP!