Failed to start cloud gaming session, you do not own this game or subscription service

I tried everything recommended and still can't cloud game on anything console pc or mobile. And I assure you that I am subscribed to gamepass ultimate, so I'll take the next steps and contact Microsoft about the issue. Thanks for the help tho, hopefully I'll get it working soon

Hi Megatronhalo06,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you are experiencing an error message when trying to start a cloud gaming session, even though you have an active Game Pass Ultimate subscription. I apologize for the inconvenience this has caused you, but I will do my best to assist you in resolving this issue.



Firstly, I would like to ask if you have tried signing out and signing back in to your Xbox account on all devices you are trying to access cloud gaming on? This can sometimes help refresh your account and resolve any issues with your subscription.



If that does not work, I recommend checking if your Game Pass Ultimate subscription is up to date and active. You can do this by logging into your Microsoft account on the Xbox website and checking your subscription status. If your subscription is not active, you may need to renew it or contact Microsoft support for further assistance. Learn more: Microsoft account | Services & subscriptions



If your subscription is active, but you are still experiencing the error message, I suggest clearing your cache and cookies on your web browser or mobile device. This can help resolve any issues with your device's connection to the cloud gaming service.



Additionally, you can try resetting your network settings on your device or checking your internet connection to ensure that it is stable and strong enough to support cloud gaming.



Learn more: Troubleshoot problems with cloud gaming | Xbox Support



I hope this information helps you resolve your issue with cloud gaming. We look forward for your response.

Cheers,

Microsoft Community Moderator

Hi Megatronhalo,

Thank you for your response.

We hope that our live support will able to give you workaround that might help you with your concern. If incase you need to reach them, just follow the steps below:

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Thank you,

Microsoft Community Moderator

My name is Fernando I'm an independent consultant, I'm happy to help.

The article below has some information and solutions that can help you with this cloud access problem.

https://support.xbox.com/help/games-apps/cloud-gaming/troubleshoot-cloud-gaming-network

Hope I helped and see you soon

I have exactly the same issue and I’m getting no help whatsoever from here. I don’t know what else to do apart from through the dam thing out the window.