Failed to receive the Remnant content from the digital deluxe version of Rise of the Tomb ...

As the title says, I recently purchased the deluxe edition of Rise of the Tomb Raider from the online store. When I went to the marketplace to open the Remnant package, right when I selected it, the connection to the Square Enix server was lost and
I was sent back to the title screen. When I tried to re-access the package after getting back into the marketplace, it was simply gone, and I have not received the outfit, skins, or anything else from the package. I'm fairly certain it just counted it as being
open, but because it timed out before it was actually opened and I had not received the cards, I got nothing. Please help with resolving this:/

:)

 

Missing Remnant Pack

Missing Remnant pack with my Rise of the Tomb Raider Digital Deluxe purchase

 

Failed to receive the Remnant content with the digital deluxe edition of Rise of the Tomb Raider

As the title says, I recently purchased the deluxe edition of Rise of the Tomb Raider from the online store. When I went to the marketplace to open the Remnant package, right when I selected it, the connection to the Square Enix server was lost and I was
sent back to the title screen. When I tried to re-access the package after getting back into the marketplace, it was simply gone, and I have not received the outfit, skins, or anything else from the package. I'm fairly certain it just counted it as being open,
but because it timed out before it was actually opened and I had not received the cards, I got nothing. Please help with resolving this:/