Failed to change email associated with account

Hey mate, so when you sign-in to the console, what is the email that is displayed in the top left corner? Don't post what it is, but just ensure that is the email address that you have switched the gamertag to. If it is the old email address I would say
that the change wasn't done correctly.

Did you follow the steps at this link:
support.xbox.com/.../switch-gamertag-to-different-microsoft-account

You can change the email associated with the account provided you also still have access to the backup email.

Failing that I believe the best option would be to contact xbox support

https://support.xbox.com/en-gb

Hey dR3K0b!

Gamertags are tied to a Microsoft account, so changing the email address associated with the Microsoft account will also change the email address associated with that gamertag. There's a guide on

how to change the email address associated with your Microsoft account that can help walk you through that process.

Hi TK,

Technically transfers cannot be do but you can change the email address associated with a microsoft account.

In order to associate the gamertag with another account you will need to create a whole account with an email address and then do the following to associate the gamertag to that account. How
to change the email address associated with your Microsoft account

Hi Kara Slater,

This support page, Change email sign in for Microsoft account may assist you.