''Failed'' purchase

Discus and support ''Failed'' purchase in XBoX Sales and Promo to solve the problem; This is my problem: On the last week of August I purchased the ultimated edition of FH4, and I supose to get it the 28 of September, all good, since... Discussion in 'XBoX Sales and Promo' started by AlphaDriver1998, Nov 7, 2018.

  1. AlphaDriver1998
    AlphaDriver1998 Guest

    ''Failed'' purchase


    This is my problem:

    On the last week of August I purchased the ultimated edition of FH4, and I supose to get it the 28 of September, all good, since the day that I saw I didnt get my game that I pay for, I talked to the Xbox support (2 times) and they told me that I have to
    talk with my bank (I smelled the [Mod Removed - Profanity] so I didnt that) but in my FB accout I saw the same happened to another one with a adifferent game, so I waited a few weeks (sending emails to microsoft store) and a month and a day ago I saw that
    I get a message from Xbox telling me that the purchase was done (another lie) and when I try every 2 days to talk with someone of the support I find that is closed and I dont have my game... TELL ME WHAT I CAN DO

    :)
     
    AlphaDriver1998, Nov 7, 2018
    #1
  2. Gladius alfa
    Gladius alfa Guest
    purchase failed

    You are wellcome! It might because your credit card doesn't have international, recurrent and online payments activated, i'd suggets to try to use another one.
     
    Gladius alfa, Nov 7, 2018
    #2
  3. Ruler Eligos
    Ruler Eligos Guest
    purchase failed

    Thanks. I check it already and last point is money return and now my bank holds this amount. I don't warry about money but I want to figure out why this happened because this is not a first time. Actually I often can't by something from marketplace.
     
    Ruler Eligos, Nov 7, 2018
    #3
  4. XBF Crystal P
    XBF Crystal P Guest

    ''Failed'' purchase

    Hi there
    Madnesswild,

    Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with a transaction on your Microsoft
    Account. If you purchased a content on your account, please take a moment to
    view your Xbox purchase history online
    to confirm the purchase.

    If the problem persists,
    contact Customer Support
    for further assistance. Unfortunately, here in forums we do not have any tools for billing or subscription issues.

    Hope this helps.
     
    XBF Crystal P, Nov 7, 2018
    #4
  5. M3tal Daz3
    M3tal Daz3 Guest
    For this issue you would need to contact xbox support: (800) 469-9269 if you're in the US/Canada or
    Contact Us | Xbox Support
     
    M3tal Daz3, Nov 7, 2018
    #5
  6. AlphaDriver1998
    AlphaDriver1998 Guest
    With big pleasure I'll contact with support, but It's closed. Tomorrow I'll call to the Xbox support here in Spain. Thanks
     
    AlphaDriver1998, Nov 3, 2018
    #6
  7. DanMen334 Win User

    Failed purchase

    checa en facturación de tu cuenta xbox para ver si en realidad se hizo el pago, recuerda que algunas cosas por región no las puedes usar pero me imagino que igual te las cobran
  8. IRB Win User

    purchase fail

    Hi

    When you pre-ordered did you use your Microsoft Account balance to pre-order or against a Credit/Debit card?

    When using your account balance the money comes off straight away, with a Credit/Debit card it doesn't come off until a few days before the release date.

    If the later it may have been blocked by your bank/card provider. I would check with your bank/card provider to check this hasn't happened and contact Xbox Support to see what it shows at their end.

    You can chat with Xbox Support here: support.xbox.com/contact-us
  9. Miss Ghidorah Win User

    Failed purchase

    Hey there!

    Sorry to hear you're experiencing this issue. Have you confirmed that your credit or debit card is working? Contact your credit card company or bank and make sure that the payment option you're using has been activated and has available funds, and the transaction
    isn't being blocked for some reason. Additionally, be sure to
    update your billing information    !

    Let us know if you're still experiencing issues making a purchase on your Xbox One.
  10. M3tal Daz3 Win User

    ''Failed'' purchase

  11. XBF Crystal P Win User

    ''Failed'' purchase

    Hi there
    Madnesswild,

    Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with a transaction on your Microsoft
    Account. If you purchased a content on your account, please take a moment to
    view your Xbox purchase history online
    to confirm the purchase.

    If the problem persists,
    contact Customer Support
    for further assistance. Unfortunately, here in forums we do not have any tools for billing or subscription issues.

    Hope this helps.
Thema:

''Failed'' purchase

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