Failed attempt to buy a game

Discus and support Failed attempt to buy a game in XBoX Sales and Promo to solve the problem; Hi, This past saturday we tried to buy Cuphead though our console. We tried it first with X card, marked an error (in really small letters, dunno why... Discussion in 'XBoX Sales and Promo' started by Spartak ZRuiz cuevas, Nov 16, 2020.

  1. Spartak ZRuiz cuevas
    Spartak ZRuiz cuevas Guest

    Failed attempt to buy a game


    Hi,

    This past saturday we tried to buy Cuphead though our console. We tried it first with X card, marked an error (in really small letters, dunno why the screen went all small during this), attempted it a couple of times again, still an error. Ok, let's try
    with another card, and the same.

    The issue is that on Sunday morning I recieved 2 notifications from Y card bank saying the transaction has been approved. Twice. And then later, another approved transaction from a lower amount. Thing is, the game still shows as "Play game" - "If you own
    a disk, insert it, or go to store to get it". I was charged twice for a game I cannot play cuz it seems I didn't buy it.

    Phoned my bank to check, there is no sign of those 3 charges, need to wait another day. And I can even ask for a refund on here cuz I don't have the purchase ids.

    What can I do if nothing shows up in my bank account? How can I get a refund for those $36 dollars?

    :)
     
    Spartak ZRuiz cuevas, Nov 16, 2020
    #1
  2. SyllabicPeach22 Win User

    Failed attempts at buying point

    Thank you both for your prompt answers
  3. HassanB Win User

    Failed attempts at buying point

    Hi,

    These are temporary authorization, not actual charges. They should automatically be returned to you within 72 hours or the next billing cycle depending on your bank, so to find that information out you'd need to contact them or take a look at your billing statement
    and see that they are "Pending" or "Temporary Authorizations" not true posted charges, these don't reflect as part of your current payment due on your statement.
  4. BleedingFerret Win User

    Failed attempts at buying point

    support.xbox.com/.../xbox-live-credit-card-authorization-failure this link should help you out about the
    payment failures. For a refund you may want to contact the support number and speak to someone to credit your account for the charges that occured to your account. sorry to hear what you're going through and hope everything can get resolved.
  5. XBF Mohammed C Win User

    Redeem attempt failed.

    Hello yyz_ttr,

    For such issues, it would be best to get in touch with our live support to figure out what went wrong.

    They will be able to assist you!

    You can request a call back or live chat on the Xbox support website.

    If you are facing any issues with that, please go through Microsoft support.

    Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue.

    If you don't see the options to request a call back or chat with support, change your category/topic until you do. If it does not work, please select billing & Subscriptions and "I don't recognize a charge".
  6. DBurleson Win User

    Whats the youngest aged player you have ever been in a lobby with?

    Failed troll attempt is failed.
Thema:

Failed attempt to buy a game

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