FADED/MUFFLED HEADSET AUDIO

Aisan potato · May 1, 2020

I have been struggling to find a solution to the distorted audio on my xbox one for a few days now. Again this is not an issue with my headset nor the controller. I just checked the audio settings of my brother’s
console and we have the exact same settings. However my headset has distorted audio when used with my console vs his. I have switched out HDMI cables to see if that helped but it made no difference. I have power cycled, hard reset, and factory reset while
keeping games & apps and this problem is still here. Not sure if there are some internal problems with my console but that seems unlikely as I only touch it to turn it on. Im using the windows sonic audio (stereo uncompressed still sounds weird) as I always
have for years yet only a few days ago this became a problem. I am just out of luck and need to fix the console or are there other things I can try to do to fix this problem? I’d appreciate any sort of tips or help.

:)

Aisan potato

Might there be a problem with your headphone jack?

Just got new headphones recently as well as a new controller so I dont believe either of those are the source of the problem.

Aisan potato

Hello, ya I feel your pain. Try,if you haven't already, go into settings, then go to console accessories I believe it is then click on controller. Make sure your controller is plugged into the front USB port then check and see if it needs an update.
If it says no you don't need one click update anyway just to make sure. It's worth a shot anyway. Good luck to you.

I’ll double check to be sure but my controller should be on the latest firmware update.

Sup3rdonk3

If you hadn’t mentioned the part about the two consoles having the same audio settings, but the two sound different, I would’ve said that maybe it’s the headset audio format. On a certain console update, the audio format was changed. It sounded really
strange, but I couldn’t figure out what it was, so I messed around with stuff, before eventually changing the headset format to “stereo uncompressed”. That fixed it. It sounded exactly like it did before the update changed it. So, I don’t know, maybe mess
with the headset audio format in the volume and audio output settings, see if that helps at all.

TokyoKazama

I've updated my controller wirelessly. Does it matter if its connected to the console?

TokyoKazama

I came across this solution in another post. Maybe yours? Haha. I tried it and didn't get anywhere.

I suspect the issue is with the xbox console itself as I have the same issue regardless of what Controller or headset I use.

FADED/MUFFLED HEADSET AUDIO