Facturation jeu "celeste" [Translation - Billing game "Celeste "]

The OP will need to use the link the first responder used to request a refund. He should not go directly to support as they will just send him to the link.

Hi jimmybaumgartner,

Thank you for reaching out!

You can ask for a refund following the steps reported here: https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Bonjour,

Pour obtenir celeste gratuitement il faut être gold member du Xbox live au moment de votre achat.

Si c'était bien le cas , veuillez contacter le support pour un remboursement https://support.xbox.com/contact-us

b v

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[Mod Translation - Hello

To get Celeste for free you have to be a gold member of Xbox Live at the time of your purchase.

If this is the case, please contact the support for a refund https://support.xbox.com/contact-us

B v]

Hi Jimmy,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that you were charged for Celeste. It is listed as a Free Game with Gold for this month; however, if you are using a trial subscription or no longer have Xbox Live Gold, then it would
charge your account. The same can be said if you are sharing Gold (it would be available for free for the account that holds the subscription).

In regards to reversing the payment, you would need to submit a refund request.



Click here to complete a Refund Request Webform,



After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
Our dedicated team is ready to assist you.

Should the form not be available in your region, then you would need to

request a call back from Xbox Support directly for assistance.

I hope that this helps out!

Celeste is an incredible looking game.