Facturacion [Translation - Billing]

Hi Enrique,

Thanks for coming to the forums. We understand you want to renew your subscription. You are able to use the currency to renew. Only if it is not past due. If it is past due you need a credit/debit card on file. Easiest way to tell is if your subscription
says suspended, it is most likely past due. If it isn't and unable to use currency, we recommend requesting a call from support to assist you.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hi Luisibarra4,

Thanks for reaching out to the forums. We see you have a question on funds. Is your region all set to Argentina even with your card. If region is set to USA it will ask for dollars. You can request a call from support to have them assist you as they will
be able to see all that information.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

Hi Enrique,

Thanks for coming to the forums. We understand you want to renew your subscription. You are able to use the currency to renew. Only if it is not past due. If it is past due you need a credit/debit card on file. Easiest way to tell is if your subscription
says suspended, it is most likely past due. If it isn't and unable to use currency, we recommend requesting a call from support to assist you.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hey, sorry but I don´t know hot to create a new topic.

I need help, my problem is that I can´t buy anything since my game pass ultimate ended, I can´t buy any games or pay game pass again, I tried with my two debit cards but the problem persists.

Please I request some help I wan´t to get back my game pass and buy DLCs.

Thanks.

hola buen dia

lamentablemente lo vencido solo se paga con tarjeta

Hi
iWaveBreaker,

Thanks for reaching out to us in the forums with this issue. In regard to any past due balances on your account, you would be required to use a credit or debit card to pay any balance owed.
Adding a digital code will not settle the balance you owe. I recommend the following support articles that will detail how to resolve the issue, step by step:

How to pay a past due balance on an Xbox subscription

Update payment info to continue your Xbox subscription

Should you have any trouble in carrying out the steps or would prefer to have an agent look into your account directly, you may
contact Xbox Support directly by requesting a call or chat as our Ambassador recommended.

Give the troubleshooting a try and let us know the results.

I hope that this helps you out!