Facturacion Suspendida [Tranlsation - Suspended Billing]

Crispro123890 · May 28, 2019

No puedo cambiar la forma de pago de mi suscripcion a Xbox Live Gold

Tengo un cargo de 139 MNX yquisiera pagarlo con mi saldo de mi cuenta Microsoft

[Translation - I can not change the payment method of my subscription to Xbox Live Gold

I have a charge of 139 MNX and would like to pay it with my balance from my Microsoft account]

:)

G v zauBerBerg

Maybe best is to buy a gift voucher for 1 or 3 month of gold via Windows Store or microsoft Website. After you got the Code, you only have to redeem it on your xbox!?

XBF Ruben D

Hello Crispro!

Thank you for posting on Xbox Forums! I understand that not being able to pay off some past due balances can be frustrating but I will be happy to assist you today with this. In regards to wanting to pay off your past due balance with currency, you need
to make sure that you have enough to pay off the past due balance and then enough in your currency for next month. If you're not sure or would like to speak with someone about the issue itself, I would recommend you to

Contact Support.

Try this:

Log into Support.Xbox.com
Scroll down, Click on Contact Us
Step 1: Click on Ask a Question
Step 2 : Select your Product
Step 3 : Select your Issue
- Select – Call me back

Hope this helps.

RedCarGamer

When that happens, when you are due in the payment of any subscription, now you can only use card or paypal account to pay.

luissolid

En este caso tetendrias que usar otra tarjeta de debito o credito para pagar el servicio de Xbox Live.

[Mod Translation - In this case you
would have to use another debit or credit card to pay for the Xbox Live service.]

XBF Brad A

Hi Enrique,

Thanks for coming to the forums. We understand you want to renew your subscription. You are able to use the currency to renew. Only if it is not past due. If it is past due you need a credit/debit card on file. Easiest way to tell is if your subscription
says suspended, it is most likely past due. If it isn't and unable to use currency, we recommend requesting a call from support to assist you.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Facturacion Suspendida [Tranlsation - Suspended Billing]