Facturación de xbox live gold.[Translation-Xbox live gold billing.]

francoponce2 · Aug 29, 2020

Desde junio de 2017 me estan debitando doblemente de mi tarjeta de credito el servicio de xbox live gold. Hubo periodos en los cuales no estuve suscripto e igual me debitaban de mi tarjeta. Por ejemplo en febrero de este año cancele la suscripcion de game
pass ultimate y todos estos 6 meses me siguieron debitando igual. Los periodos en los que estuve suscripto me cobraban dos veces como si dos cuentas estuvieran suscrpitas con mi tarjeta y eso es imposible. Solicito que se me haga el reintegro de todos estos
años ya que no encuentro solucion ni manera de poder comunicarme con algun agente de microsoft para poder manifestar este problema. De lo contrario debere iniciar acciones legales ya que nunca pude encontrar solucion a esto y es mucha plata la qie perdi.

[Translation-Since June 2017, the xbox live gold service has been debiting my credit card twice. There were periods in which I was not subscribed and they still debited my card. For example, in February of this year I canceled the game pass ultimate
subscription and all these 6 months they continued to debit me the same way. The periods in which I was subscribed charged me twice as if two accounts were subscribed with my card and that is impossible. I request that a refund be made to me for all these
years since I cannot find a solution or a way to communicate with a microsoft agent to be able to manifest this problem. Otherwise, I will have to initiate legal action since I could never find a solution to this and I lost a lot of money.]

:)

XBF Brad A

Hi Franco,

Thanks for reaching out to the forums. We see you are getting charges you don't expect. We recommend to request a call from support. They can go over the account with you.

When you go to Contact Us, follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Njal the Blue

É um cartão de Giftcard ou Xbox Live Gold card?

[Translation - Is it a giftcard or Xbox Live Gold card? ]

Chyrola Cuello

Xbox Live Gold hem 360 hem de Xbox birinde gereklidir

[Edit - Translation] - Xbox Live Gold is required on both 360 and Xbox One

25ac016f-7728-4e8f-a

Para jugar online debes de tener una suscripción de Xbox Live Gold activa

[Translation - To play online you must have an active Xbox Live Gold subscription]

SuprX BR

infelizmente nao, existem cartoes live gold, e existem gift cards para compra de jogos e outros. assinatura gold apenas com cartao xbox live gold ou cartao de credito.

[Translation - unfortunately no, there are live gold cards, and there are gift cards to buy games and others. Gold signature only with xbox live gold card or credit card.]

Facturación de xbox live gold.[Translation-Xbox live gold billing.]