Factory Reset stuck at 50%, Offline Update stuck at 86%

Hi KevinCorbett3,

Thanks for reaching out to us in the forums for this issue with your original Xbox One not completing the latest system update you received. So far, you've taken the correct steps in regard to troubleshooting the issue, but you don't seem to be getting the
desired results.

Do you happen to have your console enrolled in the Preview Program to receive beta builds for the Xbox One? If so, then traditional troubleshooting will not work and if this is the case, I recommend that you

report this issue via the Insiders Hub app on a PC, as well as to the
Xbox Insiders subreddit page so that they may further help you troubleshoot the matter.

Should your console not be part of the Preview Program, then this may indicate that your console would need a repair; however, Microsoft no longer offers repairs on the original Xbox One consoles sadly, so the console may need to be replaced.

I hope that this information helps out.

No as stated in my original question the OFFLINE UPDATE with an OSU usb stick also gets stuck at 86%

I do not get any screen or error code when it reaches 86% it just gets stuck.

Best regards

I have xbox one. The update was stuck at 50% for two hours..this is not normal i think. I boot in troubleshooting screen, and nothing works, offline updates with usb stick OSU1/ OSU2, factory reset, and nothing works.....i try everything.

Hello,i already done evrything , but still not work....

Andy the Marmos,

If you were able to perform the
OUS1 steps as outline in Scrtch's YouTube video and you still can't get your Xbox running again. Then, I regret to say that you will probably need to send the Xbox in for "Device repair"
. For more information see, "Getting your Xbox console or Kinect sensor serviced" .

support.microsoft.com/en-us/devices

support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced

SA

Hello ,

First, lets start with the "error" that you are getting. If you go to the webpage “I need help with system updates on my Xbox One” you will have the option
to click on "I NEED TO TROUBLESHOOT A SYSTEM UPDATE ERROR". Follow the step-by-step guide on how best to resolve the issue based on the "...ERROR MESSAGE OR AN ERROR CODE" that is being displayed on your Xbox. Or, you have the option of doing an Offline System
Update, aka
OSU1 . Just click on "I NEED TO UPDATE MY CONSOLE OFFLINE" at the same webpage and follow that step-by-step guide to do a complete system update. Also, Xbox Ambassador Scrtch has a very good YouTube video on how to do an OUS1 at Scratch Plays. Just search
for "Fix Xbox Stuck on Green Loading Screen".

support.xbox.com/en-US/xbox-one/console/system-updates-solution

www.youtube.com/watch?v=jfH2M9GRzm8

Good luck and good gaming,

SA

Hello,i already done evrything , but still not work....