factory reset lost games

Paul Paul Paul Paul Paul · Sep 28, 2020

I recently had my xbox one go through a factory reset( they selected the option to keep my content but not the data) When I brought my account back, I noticed i was missing an alarming amount of DLC as well as several games from the xbox store. some of
them are still in my games library, but I am unable to play them. I have the proof of purchase of these items on my bank statement but they are not on my account

:)

ThisGameIsSucky

A few things you could possibly try.

1. Deleting your profile and reinstalling it to the console, then setting it as your "Home Console."

2. Submitting a support request for the tech team (and hope they don't send you back here) https://support.xbox.com/en-US/contact-us

3. Or as a last ditch effort delete everything off your hard drive (or the game/games effected) and then reinstalling them.

RedCarGamer

And after verify if you are logged with the corrected account from where you bought the game, if doesnt appear in the Ready To Install bar, try search Grand Theft Auto 5 in the store through the console and see if appears available the install option.

dempup

Hi Paul.

Thank you for reaching out to the forum. Sorry to hear that you are having issues with you purchases. You have to reach out to
support.xbox.com to get the issues resolved.

BakyOsijekHr

Games are always connected to profile who bought them, just like Live, game pass or ultimate. They can be deleted from console but your connection to game stays. Support is my option.

choppyseize

If it's not in your purchase history that usually means you don't own the game. Everything you own is tied to the account. Not the console. Meaning you could wipe the entire console and still access anything you own on any other console at anytime. A factory
reset just resets the Xbox.

factory reset lost games