Factory Reset Error

CloudySet46 · Mar 27, 2018

I have factory reset my X Box One S in error and want to restore my account, however, I am not sure what e-mail address and password I used. My profile and games are still showing, but I'm unable to play the games that I've purchased or retrieve my saves.

Will someone advise me on how to restore my lost account?

:)

The Source 539 · Mar 27, 2018

Factory reset error

Im receiving a error code E102 00000C11 80070003 so I decided to reset to factory defaults but was brought to another error code E102 10010C02 8B060007 and tried resetting again but its not working. If anybody knows how to fix this please respond

WPAK · Mar 27, 2018

Factory reset error

Hi there,

please see the steps for E102 on this trouble shooting page, it has all the steps to try regarding this error code:
Xbox One System Updates | Offline System Updates

If all fails you will either need to set up a repair or contact Xbox Support like mentioned on that troubleshooting page. When contacting Xbox Support use either the Phone option or the Microsoft Support Chat option on
Contact Us | Xbox Support

Internet Expert · Mar 27, 2018

Knowing the email address of your Microsoft account (as well as having access to the email inbox) is one of the most important steps of account recovery. Without this information, recovery is practically impossible.

Check this guide out for some steps you can take to recover your account: Forgot the email address you use to log in to your Xbox? Learn how to find your Xbox login.

WPAK

Hi there,

please see the steps for E102 on this trouble shooting page, it has all the steps to try regarding this error code:
http://support.xbox.com/xbox-one/console/system-updates-solution

If all fails you will either need to set up a repair or contact Xbox Support like mentioned on that troubleshooting page. When contacting Xbox Support use either the Phone option or the Microsoft Support Chat option on
http://support.xbox.com/contact-us

Romadness3

I'm having similar issues. Did reset solve your issues?

Internet Expert

Knowing the email address of your Microsoft account (as well as having access to the email inbox) is one of the most important steps of account recovery. Without this information, recovery is practically impossible.

Check this guide out for some steps you can take to recover your account: https://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution

Qwertei

Hey roma adness3

The factory reset has been known to fix this problem i'd would suggest the same thing first reset you will choose to keep the games & apps installed if this problem still purists lets do a full memory wipe that means all local and cloud storage will be removed
games / apps / profiles / settings etc

If you are in the preview program you can sign into your account you should be prompt to re-install the app but in case it does not give you any notification you'll need to contact the preview forums for another access code to the app.

Qwertei

I recommend keeping your games & apps installed when prompt. If it has not worked lets do a full Factory reset.

Factory Reset Error