factory error

If you've recently bought your new controller, the first step is to try contacting your retailer for a replacement/exchange.

If that is not possible, then the next step is to try sending your controller in to Microsoft, from which they will either repair or replace your controller. Schedule a repair here: https://devicesupport.microsoft.com

Hi there,

please see the steps for E102 on this trouble shooting page, it has all the steps to try regarding this error code:
http://support.xbox.com/xbox-one/console/system-updates-solution

If all fails you will either need to set up a repair or contact Xbox Support like mentioned on that troubleshooting page. When contacting Xbox Support use either the Phone option or the Microsoft Support Chat option on
http://support.xbox.com/contact-us

I'm having similar issues. Did reset solve your issues?

Knowing the email address of your Microsoft account (as well as having access to the email inbox) is one of the most important steps of account recovery. Without this information, recovery is practically impossible.

Check this guide out for some steps you can take to recover your account: https://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution

Hey roma adness3

The factory reset has been known to fix this problem i'd would suggest the same thing first reset you will choose to keep the games & apps installed if this problem still purists lets do a full memory wipe that means all local and cloud storage will be removed
games / apps / profiles / settings etc

If you are in the preview program you can sign into your account you should be prompt to re-install the app but in case it does not give you any notification you'll need to contact the preview forums for another access code to the app.