Facebook Watch App not working? "Server Certificate is untrusted"

Ronnie826 · Oct 28, 2019

I just downloaded the Facebook Watch App and when I launch the app it greets me with a welcome screen with a button to continue. When I click the button it flashes a screen for 1-2 seconds that says "Open the Facebook App - Tap the notification at the top
of the app and confirm the code. Or go to Facebook.com/device and enter the code manually." Almost immediately after, an error pop-up message comes on the screen and says "Error Retrieving Login Code. Unable to retrieve a login code for this device. Please
check your network setup and try again. Server certificate is untrusted."

Has anyone ever gotten this message? Not sure what the deal is here but my internet connection is fine....

:)

Sagaroth

Hey,

Unfortunately, it seems to be a problem coming from the Facebook app that hasn't been solved for a while (at least October 2019).

Several people have the same problem as you on the following topics:

https://answers.microsoft.com/en-us...tificate/3c8a12a8-47b4-4adf-9e36-d430ce4e264a

https://xbox-forums.com/threads/fac...rking-server-certificate-is-untrusted.327273/

Andrei Modri

I have the same problem. Not sure what to do.

AhmadMurad1

Same issue here, please help

XBF Chris J

Hello Andrei,

Thank you for posting here on the Xbox forums. This thread is a bit old, so it will be locked due to its age. If you haven’t already, please go ahead and make a new thread detailing this issue and any troubleshooting steps (if any) you’ve tried
so far. That way we can tailor our support specifically to you. We will be happy to help you there!

Thanks again

hoodbooi13

I got the same problem since three months ago, pls someone help us!!

Facebook Watch App not working? "Server Certificate is untrusted"