F**K Microsoft

Hi Dirk,



Thanks for reaching out to the forums. Sorry for the issue you are experiencing. We recommend to go on the Microsoft casual games
community. Towards the bottom you will see their Facebook page and they ask to post there. There is also a support
site for the casual games you can look over also. Here is the casual games FAQ too.



Thanks,

Brad

Im viewing Facebook, reading the news, or watching a stream.

Gotcha, if it's a streaming service that's mainly causing it, we'd suggest using an app if the site has created one, but does it always happen if you're doing a specific thing or just randomly?

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Its random. There sometimes not even a video file involved in what im reading. I know from what i have seen and delt with it a software error. It would be nice if x-box would apply the fix in the next update.

Hey there ,

What are you doing when the app crashes? Are you seeing an error message or error code?

Let us know!

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Im viewing Facebook, reading the news, or watching a stream.

ummmm....they did reach out to you in the strongest fashion possible.....they cancelled the freaking policies, you dope. Lol.

A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:



1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then

2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).

3) unplug power from the modem.

4) Wait at least 5 minutes then replug the modem/gateway power.

5) Wait 'til the light on the front of the modem/gateway which says BROADBAND, ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that
light says it's ready, skip to step 7.

6) Wait until the WiFi light on the router is on; you may or may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Plug in and turn on the Xbox. If the problem persists, please send us the info we need so we may work on this further:



How many Xboxen do you have connected?

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

http://forums.xbox.com/xbox_forums/xbox_support/networking-hardware/default.aspx shows how to check the UPnP settings for many, many makes and
models of routers, gateways and hotspots. Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT?

Any Error Codes you encounter:

What is your ISP(Internet Service Provider)?

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C: